Front Desk Agent
Marriott International
- Universal City, Texas, United States
- Universal City, Texas, United States
À propos
Job reference:
Salary: $33.94 per hour
Department: Rooms & Guest Services Operations
Location: Sheraton Universal City (333 Universal Hollywood Drive, Universal City, CA, USA, 91608)
Division: Shen Zhen New World II, LLC
Hours Per Week: 40
Front Desk Agent
The Front Desk Agent is responsible for providing exceptional guest service and ensuring efficient front office operations in alignment with Marriott brand standards. This role serves as the primary point of contact for guests, handling check-ins, check-outs, reservations, guest inquiries, and financial transactions while maintaining a professional and welcoming environment.
The Front Desk Agent acts as a liaison between guests and hotel departments, resolves concerns promptly, manages reservations and billing accurately, and supports overall hotel operations to ensure a seamless guest experience. The ideal candidate is customer-focused, detail-oriented, and able to perform effectively in a fast-paced hospitality environment.
What will you do?
Greet, register, and assign rooms to guests while promoting Marriott Bonvoy enrollment and brand standards
Provide an overview of hotel services, parking, amenities, and guest offerings during check-in
Serve as the primary liaison for guests, handling inquiries, requests, and concerns with professionalism
Manage reservations via phone and front office systems, ensuring accuracy and proper deposits (CCFX and reservation processes)
Provide information on hotel services, dining, shopping, entertainment, transportation, and travel directions
Coordinate guest requests including room service orders, amenities, and special accommodations
Operate hotel phone system and direct calls to appropriate departments while managing guest messages
Maintain accurate records of room availability, guest accounts, and guest history in front office systems
Coordinate with bell and valet staff to assist with luggage, parking, and guest services
Process billing, post charges, collect payments, and maintain accurate financial transactions
Complete daily or shift audits and maintain individual
Compétences linguistiques
- English
Avis aux utilisateurs
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