Front Office ManagerCaesars Entertainment Corporation • Danville, California, United States
Front Office Manager
Caesars Entertainment Corporation
- Danville, California, United States
- Danville, California, United States
À propos
* Overseeing hotel front desk, bell, and valet areas; providing necessary support as needed
* Monitoring labor costs and scheduling to align with occupancy and budget targets
* Managing and monitoring room inventory, overbooking strategy, and yield management, in partnership with Revenue Management
* Partnering with marketing and casino operations to drive player reinvestment and hotel utilization
* Leading guest service recovery efforts for escalated hotel complaints
* Reviewing and analyzing daily reports, occupancy forecasts and front office productivity
* Communicating pertinent information to leadership team and staff
* Coordinating group and event arrivals with Sales & Convention Services
* Control of front of the house areas to ensure clean and welcoming feel
* Ensuring timely and accurate customer service
* Training and supporting staff
* Handling internal and external guest concerns and specific guest requests
* Monitoring inventory and ordering office supplies as needed
* Organizing office budget
* Managing records of office expenses and costs
* Overseeing the compliance with company's policies and security requirements
WHAT YOU WILL NEED
* Luxury Hotel Management experience of at least 3-5 years
* Experience leading teams to achieve high levels of guest satisfaction
* Thorough knowledge of LMS strongly preferred
* Experience with office machines (such as fax machines and printers)
* Practical knowledge of MS Office٫ particularly Excel and Word٫ and proficiency in English (oral and written)
* Strong communication and interpersonal skills
* Good organizational٫ multitasking and problem-solving skills
* Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
* Flexible to work various shifts, weekends, and holidays
* High school or GED required; some College preferred.
ADDITIONAL REQUIREMENTS
* May be subject to smoking environment and moderate noise.
* Fast paced, high volume environment involving constant
* Must be able to stoop, reach and bend as necessary, including standing or walking for long periods of time.
* Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.
Compétences linguistiques
- English
Avis aux utilisateurs
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