Customer Support SpecialistMetrohm USA • Riverview, Florida, United States
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Customer Support Specialist
Metrohm USA
- Riverview, Florida, United States
- Riverview, Florida, United States
À propos
Riverview, FL | Hybrid (3 days in-office)
Training Schedule: Mon-Fri, 8:00 AM-5:00 PM | Regular Schedule: Mon-Fri, may end as late as 6:00 PM
Metrohm USA , the North American division of Metrohm AG (Herisau, Switzerland), is a global leader in high-precision laboratory instruments and chemical analysis solutions. We're currently hiring a Customer Support Specialist to join our team in Riverview, FL .
This is a hybrid position with approximately 3 days per week in the office , offering the opportunity to play a key role in delivering an exceptional B2B customer experience - not a call center environment.
What You'll Do
You'll be the frontline support for internal and external customers, handling inquiries via phone, email, and chat . In this role, you'll:
- Process customer orders, quotes, shipping requests, returns, and escalations.
- Work closely with Sales, Warehouse, Purchasing, and Product teams to support order accuracy and timely delivery.
- Monitor open orders and proactively update stakeholders.
- Assist customers with
Compétences linguistiques
- English
Avis aux utilisateurs
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