Front Desk Agent

The Guest Services Representative will engage with the guest in a variety of job functions.  This position represents the hotel and will often be the first and last impression the guest has of the hotel.  All Guest Service Representatives are empowered to make decisions that enhance the guest experience and create a positive impression of The Seaport Hotel.  To succeed, GSR’s must anticipate guest needs and deliver service beyond what our guests expect.  The position reports directly to the Guest Services Management team. This position will involve a great deal of guest contact and a high level of attention to detail.  The position can often bring unexpected challenges so being able to adapt quickly is critical to being successful. 

Schedule Requirements

The position includes morning and afternoon/evening shifts with regular weekend attendance. Holidays are scheduled as business requires.

Due to the cyclical nature of hospitality, flexibility is required to meet business needs. Participation in “all hands” events may be necessary.

The hotel operates 24/7, including holidays. The company strives to support work-life balance.

• Provide an exceptional experience for all of our guests. Greet guests warmly, check in/checkout, provide room keys, deliver messages, etc.
• Maintain a prominent position at the reception desk, being the customer’s first contact
• Register guests promptly; ensure all pertinent information is entered and accurate in system
• Balancing multiple tasks and processing information in a timely manner
• Answer phone calls, both internal and external, maintaining proper phone etiquette and procedures
• Communicate with guests via email maintaining proper grammar and professionalism
• Handling cash, keeping an accurate