Customer Care RepresentativeAston Carter • Columbus, Ohio, United States
Cette offre d'emploi n'est plus disponible
Customer Care Representative
Aston Carter
- Columbus, Ohio, United States
- Columbus, Ohio, United States
À propos
In this position, you will process dealer paperwork in compliance with customer service level agreements and work in a third-party vendor system to manage and update work orders.
Responsibilities
+ Process invoices and manage invoices for customers.
+ Utilize SAP to monitor work orders.
+ Maintain open communication with dealers through timely email responses.
+ Address dealer inquiries on rentals, invoices, quotes, and IVR system difficulties.
+ Collaborate with the Fleet Services team to resolve processing issues.
+ Generate and provide routine (daily and monthly) communications using SAP and Excel.
+ Distribute and maintain PM notifications for dealers.
+ Respond to client requests.
+ Load Work Orders in SAP for the billing department.
+ Communicate with dealers who are not compliant with contracted agreements.
Essential Skills
+ 1+ year of administrative experience in the most recent role.
+ Proficiency in invoicing software such as SAP and Microsoft Office Suite, including Outlook, Excel, and Word.
+ Strong knowledge of Excel, including Pivot Tables and Formulas.
Additional Skills & Qualifications
+ Prior invoicing experience is a plus.
+ Familiarity with Purchase Orders.
Work Environment
This role is based in a manufacturing facility that produces forklifts and industrial lift equipment. Work hours are 8 hours a day between 7am and 5pm, with a 1-hour lunch break. You will have your own cubicle area. The position is hybrid, with in-office work required from Monday to Wednesday, and remote work available on Thursday and Friday.
Job Type & Location
This is a Contract position based out of COLUMBUS, IN.
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre a été publiée par l’un de nos partenaires. Vous pouvez consulter l’offre originale ici.