CUSTOMER SERVICE REPRESENTATIVECity of Rockford, IL • Rockford, Illinois, United States
CUSTOMER SERVICE REPRESENTATIVE
City of Rockford, IL
- Rockford, Illinois, United States
- Rockford, Illinois, United States
À propos
Grade: 20 FLSA: Non-Exempt Group: AFSCME 1058
Hourly Wage: $20.82
DEFINITION: Under general supervision, performs work of routine difficulty while providing professional, quality customer service that consistently meets or exceeds the needs of the customer, including performing a wide variety of communication-related tasks; receiving complaints and requests for services from citizens and reviewing, assessing and monitoring requests for service, recording, filing, and processing data as required; performs related work required.
EXAMPLES OF DUTIES:
Communicates with customers, employers or other individuals to answer questions, gather information, reconcile discrepancies, handle complaints and facilitate collections
Serve as an information resource to general public. Locate requested information through additional sources.
Answers questions in person and over the phone regarding city services, payments or
Compétences linguistiques
- English
Avis aux utilisateurs
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