Front Desk AssociateDelta Hotels by Marriott • Chesapeake, Virginia, United States
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Front Desk Associate
Delta Hotels by Marriott
- Chesapeake, Virginia, United States
- Chesapeake, Virginia, United States
À propos
- 401(k)
- 401(k) matching
- Competitive salary
- Employee discounts
- Health insurance
- Paid time off
Job Objective Front Desk Associate is responsible for assisting our guests efficiently, courteously and professionally in all Front Desk-related functions and ensure the best possible guest satisfaction, brand and company standards. We are looking for Front Desk Associates who can work the AM shifts, as well as the PM shifts.
Essential Duties
- Provide the highest quality of service to the customer at all times.
- Greeting and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of registrations.
- Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.
- Manage guest check-ins and checkouts efficiently and in a friendly and professional manner.
- Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance with company policies.
- Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel.
- Receive and transmit mail, phone, and written messages for guests.
- Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions.
- Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect
Compétences linguistiques
- English
Avis aux utilisateurs
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