Medical Assistant

East Bay Community Action Program is hiring for a full-time Medical Assistant! The Medical Assistant provides clinical and administrative support to providers in the day-to-day operation of the medical and behavioral health programs. This position interacts with patients, their families and members of the multidisciplinary team in a community health setting and assists providers and other clinical staff with assigned daily tasks to advance EBCAP's mission of providing comprehensive community healthcare services.

Patient Care and Clinical Support:

• Greet patients, family members and visitors, respect their confidentiality and privacy, and assist in making the visit informative and comfortable
• Perform initial assessments of patients including medical, social, and psychological history
• Obtain vital signs such as blood pressure, temperature, pulse, weight and height of each assigned patient
• Review and update with patient all allergies, medications, immunizations, medical and social history prior to visit with provider
• Screen patient for appropriate information per EBCAP's policies and procedures (depression, anxiety, alcohol use, tobacco use, etc.)
• Perform specialized testing including audiometry, Snellen eye chart testing, EKG testing, and in-house CLIA lab testing as ordered by medical provider

Administrative and Documentation:

• Professionally answer phones and triage nurse or other clinical staff
• Accurately and completely document patient contact and patient information in the electronic medical record (EMR)
• Assist clinical staff with paperwork aspects of patient care including prior authorizations, referral tracking, lab tracking, and diagnostic testing tracking
• Abstract lab tests and diagnostic reports into electronic medical record
• Process lab specimens and complete appropriate lab forms

Care Coordination and Communication:

• Communicate with internal and external providers/facilities to effectively coordinate healthcare across all specialties
• Provide external specialist/facility with patient care summary before scheduled appointment and obtain specialist's recommendations after patient's visit
• Participate in pre-visit planning and care coordination by reviewing medical charts before scheduled appointments
• Obtain precertification for tests, procedures, treatments, and specialists for patients as needed

Program Support and Professional Development:

• Participate in training for quality improvement, patient communication, clinical population management, and self-management support
• Participate in staff meetings and contribute to discussions including concerns and suggestions to promote quality improvement
• Assist other providers in the absence of assigned medical assistants and work in any specialty area or location as needed
• Support specialized programs including Health Resources and Services Administration (HRSA) Health Disparities Collaborative

Experience: Prior experience or completion of a medical assistant internship

Education: High School Diploma/equivalent and completion of medical assistant training from an accredited Medical Assistant Program

Certifications: Basic Life Support certification required

Knowledge: Agency personnel policies/procedures, medical office procedures and terminology, cultural sensitivity necessary to work with diverse patient and staff population

Preferred Qualifications:

• Bilingual Portuguese or Spanish
• Previous experience in community health center or federally qualified health center (FQHC) setting
• Experience with electronic medical records (EMR) systems
• Previous experience in integrated behavioral health and medical care models

East Bay Community Action Program (EBCAP) is a non-profit 501(c)(3) organization that provides high-quality, comprehensive, and accessible health and human services to people across eastern Rhode Island. Founded as part of President Johnson's War on Poverty in 1965, EBCAP now serves ten communities with over 20 distinct programs including primary medical and dental care, behavioral health services, early childhood education, and community support programs for children, youth, families, adults, and seniors. Our 521 employees work across more than ten locations, addressing everything from immediate needs like food and housing to long-term health and wellness. If you are looking to make a meaningful impact on the lives of Rhode Islanders, we encourage you to apply.

Equal Opportunity Employer: East Bay Community Action Program (EBCAP) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. EBCAP is a federal contractor subject to Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA). We take affirmative action to employ, advance in employment, and otherwise treat qualified individuals with disabilities and protected veterans without discrimination in all employment practices. If you require a reasonable accommodation to participate in the application or interview process, please contact People Operations at peopleoperations@ebcap.org (401) 431-9870 x1615.

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