Sales Assistant

The Sales Assistant plays a key role in elevating our customer experience. In this dynamic role, they will build strong, lasting relationships with customersensuring exceptional service, satisfaction, and repeat business. Acting as a trusted liaison between Customer Service and leadership, they'll help resolve escalations and provide high-level support when complex issues arise.

They will also be a daily resource for the team - offering guidance, training, and encouragement to help drive top-tier performance. Above all, this person will lead by example, serving as a positive role model that others are inspired to follow.

Qualifications:

• High school diploma or equivalent
• 3 years in a Customer Service function
• Customer centric and Internet savvy
• Strong MS Office skills

Preferred Qualifications:

• Restaurant supply/commercial food service experience
• Call Center experience
• Salesforce experience
• 1 year Supplies on the Fly Customer Service experience with proven positive results.
• Training experience

Responsibilities:

• Proactively communicate to all internal and external related parties to exceed customer's expectations.
• Demonstrates ownership of customer requests with follow through, documentation and complete resolution.
• Able to handle more complex and escalated customer issues with excellence.
• Facilitates training and development of new team members, including day-to-day support and motivation for all team members.
• Completes timely reporting and training tracking records to leadership along with recommendations.
• Communicates opportunities and/or issues concerning employees or departmental topics timely to leadership.
• Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education.
• Proactively identify and communicate areas of department, training and process improvements needed and for areas of company growth.
• Manage time effectively, meet personal and goals and work effectively with other members of the distribution team.
• Report any system or product inaccuracies.
• Follow company policies and procedures.
• Performs additional duties as assigned.

Professional Skills:

• Emulates professionalism for others to model.
• Superior time-management skills.
• Ability to multi-task and stay focused on critical objectives.
• A positive, can-do attitude is a must.
• Able to work in a fast paced, closely integrated team in which customer delight, communication, teamwork and flexibility are essential.
• Ability to write short correspondence.
• Ability to accurately spell & ability to speak and write English in a clear, understandable manner.
• Ability to accurately follow detailed procedures and processes.
• Ability to work with a diverse group of people.
• Ability to work comfortably under pressure.
• Ability to work independently and with a group on various on-going projects simultaneously.
• Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)
• Ability to concentrate for extended periods of time.
• Excellent oral and written communication skills.
• Ability to plan and organize time and projects efficiently.
• Excellent critical thinking and problem solving skills
• Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups.
• Ability to act in an ethical, honest and professional manner at all times.
• Desire to work independently as well as in a team environment.
• Maintain discretion with all company information regarding customers, pricing, products, and procedures.

Physical Demands:

• Must be able to sit for prolonged periods of time.
• Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc.
• Must be able to look at a computer screen for prolonged periods of time and type.
• Requires the ability to read written instructions, reports and other documentation.
• The employee must occasionally lift, carry and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee frequently is required to talk or hear.
• The noise level in the work environment is usually light to moderate.