Service Advisor

Lexus of Great Neck

Hartford, Connecticut, United States

Hartford, Connecticut, United States

À propos

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. The Service Advisor is the dealership's first-line customer relations and service sales representative.
At New Country, our people do whatever it takes to find solutions. We're building a culture that's genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
Benefits

Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Family owned and operated
Long term job security

Responsibilities

Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer that is paying for service and warranty service. Acknowledge customers who are waiting in line and let them know that they will be helped soon.
Schedule appointments using dealership-approved forms.
Communicate with service customers to determine the nature of the mechanical problem. Listen to and help interpret customer's statements accurately.
Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed.
Obtain customer and vehicle data. Secure method of

Hartford, Connecticut, United States

Compétences linguistiques

English

Avis aux utilisateurs

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