Senior Client Success Manager - Programmatic
Zeta Global
- United States
- United States
À propos
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to ROLE
The Senior Client Success Manager - Programmatic is a hands-on, client-facing role responsible for owning the end-to-end success of a portfolio of strategic programmatic accounts. You will serve as the day-to-day client lead, operational expert, and strategic partner, managing live campaigns, leading client communications, and driving performance, retention, and growth.
This role requires strong programmatic expertise, excellent judgment, and the ability to operate independently while collaborating closely with Sales, Analytics, and Operations.
This is a hybrid role based in New York City (3 days/week).
RESPONSIBILITIES
* Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts.
* Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes.
* Serve as the technical owner of campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and aligned to strategy (targeting, pacing, QA, troubleshooting).
* Apply a deep understanding of DSP functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements.
* Deliver client-ready reporting and performance insights in partnership with Analytics.
* Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales.
* Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience.
* Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution.
REQUIREMENTS
* 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success,
Compétences linguistiques
- English
Avis aux utilisateurs
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