Customer Service RepresentativeProteor • Tempe, Arizona, United States
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Customer Service Representative
Proteor
- Tempe, Arizona, United States
- Tempe, Arizona, United States
À propos
Full-time
Description
Job Title: Customer Service Representative
Reports To: Customer Service Manager
Location: Tempe, AZ (On-Site)
Company Overview
PROTEOR USA is a leading company in the Orthotic & Prosthetic industry, committed to innovation and providing the best outcomes for our customers. With over 100 years of experience, we offer an extensive product portfolio that includes the latest advancements in prosthetic technology. We prioritize the #HumanFirst approach and strive to enable prosthetic wearers to live the life they love.
Job Overview
Customer Service Representatives are the first line of communication between our company and customers. The Customer Service Representative is responsible for handling an array of front-facing duties. These tasks include interacting with customers over the phone, in person, and via email and social media. Customer Service Representatives must maintain high professionalism throughout all interactions and present the organization in the best light possible. Each interaction affects the company's bottom line positively or negatively, so a great Customer Service Representative must add value to the organization.
Key Responsibilities and Duties
- Able to think fast, find answers, and respond quickly to customer concerns, all with a polite, empathic, and professional voice and manner
- Follow communication procedures, guidelines, and policies
- Follow established phone scripts
- Answer and manage large volumes of incoming calls, emails, chats, and interactive voice response systems
- Open and maintain customer accounts by recording
Compétences linguistiques
- English
Avis aux utilisateurs
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