Customer Service And Sales Support RepresentativeWinsor Consulting • Ridgefield, Washington, United States
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Customer Service And Sales Support Representative
Winsor Consulting
- Ridgefield, Washington, United States
- Ridgefield, Washington, United States
À propos
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
- Bachelor's degree or equivalent
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
Our employees enjoy a work culture that promotes fun and engaging atmosphere. We are a virtual company so we service the greater New Jersey area and some things are also in person.
Candidates must have a vehicle and be available to work Monday to Friday 8AM - 5PM.
Compétences linguistiques
- English
Avis aux utilisateurs
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