Market Delivery Support SpecialistLowe's • Baltimore, Maryland, United States
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Market Delivery Support Specialist
Lowe's
- Baltimore, Maryland, United States
- Baltimore, Maryland, United States
À propos
• Serve as the primary point of contact for both internal and external customer inquiries.
• Communicate with customers to capture feedback and enhance the in-home delivery experience.
• Proactively manage and resolve customer issues, including escalations and Executive Care cases.
• Monitor and work alerts, queues, and cases through case/order management systems.
• Manage "Save the Sale" opportunities to recover potential lost revenue.
• Process customer order changes and special order tracking (SOS).
• Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries.
• Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules.
• Coordinate with 3PL (third-party logistics) partners to resolve customer and cargo-related claims.
• Input and manage claims (e.g., property damage) into Lowe's claims portal.
• Ensure timely updates and resolution of claims to preserve customer trust.
• Communicate with Lowe's retail teams, supply chain nodes (e.g., RDC, BDC), store operations, and service providers.
• Foster strong relationships with Pro partners and vendors.
• Demonstrate adaptability in a fast-paced environment with multiple priorities.
• Exhibit strong listening, communication, and documentation skills.
• Use Microsoft Office and other applications effectively to support day-to-day operations.
• Contribute to a culture of continuous improvement and customer-first mindset.
Minimum Qualifications
• 1-2 Years in customer service or support roles
• Ability to read, write, and perform basic math skills
• Strong interpersonal and problem-solving skills
• Proficiency in Microsoft Office Suite
Preferred Work Experience
• Experience with Inventory, processing returns and communicating with vendors
• Exposure to logistics or home delivery operations
Pay Range: $19.00 - $23.25 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit
Associate Benefits (
- Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
- Health, Dental and Vision insurance
- Life and Disability insurance
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
- Flexible spending and health savings accounts
- 401(k) Retirement
Compétences linguistiques
- English
Avis aux utilisateurs
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