Dispatcher
Authority Brands
- Houston, Texas, United States
- Houston, Texas, United States
À propos
Responsibilities:
- Maintain the service technician schedules and dispatch technicians as service calls are completed.
- Schedule technician's return trips with customers to complete jobs after arrival of parts.
- Maintain on call schedule for service technician and after-hours service procedures.
- Enter service calls, schedule calls, and generates call debriefing with technicians daily.
- Maintain customer database, ensuring complete, accurate, and updated entry of information.
- Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
- Respond to service technician requests both by radio and phone.
- Follow up and schedule preventative maintenance service appointments.
- Review completes service work orders for accuracy.
- Prepares invoices and timecards for processing.
- Coordinates fleet preventative maintenance appointments and maintains organized records for all fleet working directly with the Operations Manager.
- Assists safety manager with maintaining all safety documents and training rosters.
- Participate in all company sponsored training classes.
- Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
Qualifications:
- HS diploma or GED
- Excellent communication and listening skills
- Following all safety policies and procedures
- Maintaining a courteous demeanor with all customers and associates
Compétences linguistiques
- English
Avis aux utilisateurs
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