Front Office Manager

The Kahala Hotel

Honolulu, Hawaii, United States

Honolulu, Hawaii, United States

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À propos

Job Information: Front Office Manager Job Share Email Opening Apply Now Title Front Office Manager Description Salary Range: ($64,500.00 - $70,000.00/ Annual Compensation) Basic Job Function: To promote and foster The Kahala Hotel and Resort philosophy of Aloha. Responsible for all daily operations of the Front Office. Assists the Director of Front Office Operations and Assistant Director of Front Office Operations with developing and maintaining applicable operating procedures involving the Front Desk, Front Service, PBX, Pool & Beach. Position Requirements Essential Functions: * Coordinates room assignments, checks daily room assignments and coordinate group movements with specific reference to check-in and check-out. * Hires, trains, supervises, evaluates, schedules and completes payroll for the front office department. Performs disciplinary actions as necessary. * Coordinates procedures for all new packages or promotions with the Sales and Marketing, Accounting, Information Systems, and all other departments involved. * Assists in the check-in, escort and check-out process as necessary. * Conduct daily briefing and address immediate issues in relation to our guest's services. * Ensure that the SOP manuals are continuously updated, maintained and used effectively. * Cooperate and coordinate teamwork with other departments. Additional Duties and Responsibilities: * Reports all suspicious persons or activities and hazardous or unsafe conditions to the Security Department. * Provides instruction and/or guidance for guest and employee safety in fire or other emergency situations. * Responds to guest questions and concerns with complete follow-through to ensure and maximize guest satisfaction. Provide guest assistance, direction and information as requested when working in public areas. * Verify credit card authorizations. * Performs a variety of other duties as assigned by the Director of Front Office or Assistant Director of Front Office Operations. Education/Training Requirements: *

High School Diploma or General Education Diploma required. *

College degree in hotel management or similar field preferred. Experience/Skill Requirements: * Minimum one (1) to two (2) year supervisory or management experience. * Previous experience in a first-class, medium to large resort desired. * Three (3) years of experience in front office operations desired. * Opera PMS, Hotsos, Yellow Dog experience preferred. Licenses/Certifications: * Certification of tuberculosis clearance preferred. * CPR and Standard First Aid Certification preferred. * Must hold current Manager Liquor card. Mental Capacity & Organizational Skill Requirements: * Ability to pay attention to detail, work in a fast paced environment, handle multiple tasks and have a high level of patience. * Ability to use sound judgment. * Ability to comprehend and follow oral and written instructions and procedures. * Ability to prioritize work. * Ability to access, understand and accurately input information using a moderately complex computer system utilizing software such as Microsoft Word, Excel, Publisher, PowerPoint, Opera PMS System, Hotsos, and Microsoft Outlook. * Ability to remain impartial and objective in decisions pertaining to training, disciplining, and management of staff * Knowledge of all hotel policies and procedures such as, but not limited to, room, food and beverage reservations, room assignment process, proper baggage handling, housekeeping methods, credit card policies and security practices. Communication Requirements: * Ability to communicate effectively in English both verbally and in writing. * Ability to effectively deal with internal and external customers, some of whom will require high levels of maturity, patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. Physical Requirements (Based on an 8-hour work day): Stand / Walk: 4 hours a day Sit: 4 hours a day Drive: 0 hours a day __________________________________________________________________________ Lift/carry: (Occasionally = 1/3 workday. Frequently = up to 2/3 workday) 0-20 lbs. ? Not at all X Occasionally ? Frequently 21-50 lbs. ? Not at all X Occasionally ? Frequently 51-100 lbs. ? Not at all X Occasionally ? Frequently ___________________________________________________________________________ Employee is required to: Bend: ? Not at all ? Occasionally X Frequently Squat: ? Not at all ? Occasionally X Frequently Kneel: ? Not at all X Occasionally ? Frequently Climb: ? Not at all X Occasionally ? Frequently Reach above shoulders: ? Not at all X Occasionally ? Frequently Perform Repetitive Hand Motions: ? Not at all ? Occasionally X Frequently Other Physical Requirements: * Ability to move throughout the work area while performing the essential job functions. * Ability to lift up to 25 lbs. * Ability to sit and walk for extended periods of time. Environmental Exposure: Indoors: ? Not at all ? Occasionally X Frequently Outdoors: ? Not at all ? Occasionally X Frequently Other Requirements: * Must maintain a neat, clean and well groomed appearance as outlined in the employee handbook. * Ability to work varying shifts and maintain attendance in accordance with the hotel's attendance policy. * Ability to comply with hotel rules and regulations including policies regarding safety and grooming standards. * INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Full-Time/Part-Time Full-Time Shift Various Shifts Position Front Office Manager Number of Openings 1 Exempt/Non-Exempt Exempt Req Number ROO- EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications.

Honolulu, Hawaii, United States

Compétences linguistiques

English

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