Front Desk AgentGulph Creek Hotels • Wilmington, North Carolina, United States
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Front Desk Agent
Gulph Creek Hotels
- Wilmington, North Carolina, United States
- Wilmington, North Carolina, United States
À propos
- Maintains guest service as the driving philosophy of the operation
- Personally, demonstrates a commitment to guest service in responding promptly to guests' needs
- Committed to making every guest is satisfied
- Meets or exceeds guest satisfaction measures
- Ensures hotel standards and services contribute to the delivery of consistent guest service
- Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards
Front Desk Operations
- Greet all guests (internal and external)
- Process guest reservations, registration (check-in) and departures (check-outs)
- Offer guest assistance at every opportunity
- Respond to all guest requests efficiently
- Ensure guest satisfaction by following through on requests and other needs
- Provide information to guests about hotel policies, services and amenities
- Provide information, directions and other assistance as necessary about the local area
- Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/
Compétences linguistiques
- English
Avis aux utilisateurs
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