Dispatch SupervisorRecology • San Francisco, California, United States
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Dispatch Supervisor
Recology
- San Francisco, California, United States
- San Francisco, California, United States
À propos
San Francisco
Location:
1051 - Recology Sunset Scavenger - Operations
Subsidiary Name:
Recology Sunset Scavenger
Schedule: Thursday thru Monday
Role of the Dispatch Supervisor
Provides day-to-day supervision of the collection services routing to ensure a high degree of customer satisfaction.
Essential Responsibilities
- Assures compliance of RouteWare application including Route completion, sequencing of stops, comments, route changes, missed customers, and addresses all issues, including coaching and disciplining drivers.
- Coaches drivers on DriveCam incidents.
- Directs Operations Supervisors on specific recurring issues in the field.
- Manages attendance issues with drivers including tardiness, missed meal periods, and unexcused absences through coaching and disciplinary action to include Overtime and reassignment pay.
- Reviews Post and Pre-Trip Books with Drivers and addresses issues.
- Addresses any Department of Transportation (DOT) issues with drivers.
- Ensures the accountability of route completion by assigning additional work as drivers check in.
- Investigates and resolves City generated 311 customer inquiries and complaints.
- Supervises Route Maintenance Specialists role, including scheduling, hiring and discipline. Provides back up to job functions as needed.
- Analyzes routes and makes routing changes including day and service level changes. Makes rate adjustments to resolve billing disputes.
- Ensures policies and procedures are followed in accordance with the collective bargaining agreement (CBA).
- Partners cross-functionally with other departments to keep
Compétences linguistiques
- English
Avis aux utilisateurs
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