Assistant Store Manager - Chico's

The Assistant Store Manager is primarily responsible for supporting the store manager in managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability.

Functional responsibilities include:

• Preparing weekly schedules to ensure proper floor coverage within fiscal guidelines; reviewing time sheets and other payroll documentation for accuracy and submitting as appropriate.
• Promoting customer service by ensuring associates are greeting and assisting customers; responding to customer inquiries and complaints in a professional and timely manner.
• Supervising associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.
• Modeling sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommending merchandise selections or helping to locate or obtain merchandise based on customer needs and desires.
• Maintaining a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard.
• Training associates on visual merchandising techniques to ensure the store is always maintained.
• Monitoring associate sales activities and productivity; acknowledging and communicating performance to associates; motivating and training associates to achieve full potential.
• Performing all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensuring all register transactions are completed accurately and in accordance with policy.
• Administering all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
• Facilitating and/or managing the general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations.
• Supporting compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducting associate training as needed to reinforce proper controls.
• Assisting in the recruiting, hiring, and development of store associates; interpreting key performance indicator reports and delivering coaching as needed; providing feedback to Store Manager for associate performance appraisals and evaluations.
• Other duties as assigned/required.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Competencies include:

• Culture
• Manages Complexity
• Plans and Aligns
• Organizational Savvy
• Courage

Qualifications include:

• High School diploma or equivalent
• Must be 18 years old or older
• Minimum 3 years prior retail or sales management experience preferred
• Excellent communication, verbal and written skills
• Able to travel to stores throughout the district
• Excellent customer service skills
• Knowledge of administrative aspects of store operations
• Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required