Inside Sales Assistant

You will work with Inside Sales team to serve customers and grow sales of products to markets by effectively managing domestic administrative functions such as: coordinate sales documentation from preparation to final submission and closure; work with service centers and freight forwarders to ensure shipments are handled in a timely manner; communicate with internal and external customers in a professional, expedient manner; support Inside Sales in their day to day activities and assist with customer service.

Qualifications:

Education: Associates Degree in Business or Equivalent Experience; B.S./B.A. Degree (preferred)

Experience: 1-3 years as inside sales assistant or 3-4 years in other related areas

Areas of Knowledge: Business, domestic or international sales, business application software, superalloys market and export documentation

Skills: Computer literacy, communication skills, organizational skills, math proficiency, problem solving, multitasking, data Analysis, interpersonal communications and professionalism

Role Responsibilities:

• Professionally manage incoming calls and e-mail requests, determine customer's needs and assist or forward to proper person
• Assist with quoting to resellers
• Track the flow of sales order documents from submission through shipment and payment
• Communicate timely with freight forwarder while ensuring accurate and complete information
• Maintain well organized files for the Windsor, CT inside sales team
• Manage online inquiries and redirect to Marketing, Sales, or Technical Personnel
• Support inside sales with contract review, quote entry, and matching and filing shipping documents when required
• Add/Maintain new customer and Prospects information in AX
• Make recommendations to improve office procedures based on acquired experience
• Assist sales with various sales reports (expense reports, customer reports) as required

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.