Senior Field Support Engineer/ desktop supportCentraprise • Boston, Massachusetts, United States
Senior Field Support Engineer/ desktop support
Centraprise
- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
À propos
Location : Boston, MA -133 Brookline Ave -02215Senior Desktop Support provides on-site IT support for providers and practice managers ina clinical workspace operating as the face for IT.Primary Responsibilities:• Provide day-to-day IT support operations at clinical locations using the ServiceNowticketing system which includes traveling on site to clinics.• Provide support for end-user experience - such as onboarding, technical installationof hardware, answering technical questions and following up with users.• IT Support for any escalations from a clinical location.• Diagnose, troubleshoot, and resolve a wide variety and range of hardware andsoftware related problems with operating systems, applications (including vendorsoftware packages), replacing parts as required.• Adapt to new technologies, process new information and help customers throughtechnological changes. Improves and implements procedures as needed and/orassigned.• Assist the clinical staff by maintaining IT readiness for day-to-day operations.• Management of IT assets includingo Receiving large orders of equipmento Manage assets at current storage locations.o Daily shipping of devices to locations on demando Managing shipping and returns of assets from remote staff.• Support project work which includes but not limited to the following:o New product Rolloutso Department moves and buildouts.o Refresh of Desktop IT equipment.• Provide training and directions to other Desktop members as needed.o Provide feedback on staff to management.Desktop Support provide technical support to the enterprise. This function includesemployees working on incident management response and restoration; determination ofissue priority, provisioning, and service request fulfillment; installations, upgrades, andreleases/deployments; and problem management analysis and resolution.Support Remote and Work-From-Home StaffBe proficient in oral and written communicationHave skills in data analysis and solution developmentEffective time and resource managementStrong deductive skills for system analysis and problem-solvingAbility to manage multiple activitiesAdvanced proficiency with Microsoft Office, Windows OS, HP hardware, and relatedtechnologies.Analyzes and investigate complex IT issues as they arise-In-depth knowledge of PC hardware and peripherals.Experience with Windows OS, Imaging, Active Directory, Exchange, VPNs, Citrix, DataMigration.
Compétences linguistiques
- English
Avis aux utilisateurs
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