Client Delivery Leader
Gainwell Technologies LLC
- Dallas, Texas, United States
- Dallas, Texas, United States
À propos
Support the AGM across all customer needs as a Subject Matter Expert for the Delivery organization. Develop a comprehensive understanding of customer contracts, including a deep insight into T&Cs and their impact on delivery.
Coordinate closely with Gainwell's infrastructure, security, and IT teams to ensure comprehensive coverage for service delivery. Work with implementation, engineering, product management, and other relevant teams for new service introduction and enhancements.
Implement and manage systematic delivery status reporting to the customer and Gainwell, tailored to the audience's needs.
Nurture strong connections with shared service leaders to personalize services for the customer and build relationships at all levels of the customer organization.
Establish and implement a consistent data- and metrics-driven governance approach with clear and systematic escalation processes within Gainwell, up to the COO if necessary.
Handle recruitment, coaching, mentoring, performance management, and other people management responsibilities. What we're looking forProgram Management: Are you a strong Program Director with extremely well-developed and demonstrated program management skills and the ability to navigate both strategic and tactical aspects of delivery management? Do you have the ability to inspire confidence with the client and Gainwell leadership? Financial Acumen: Are you a strategic thinker with strong financial acumen skilled in striking the right balance between maximizing client value while optimizing costs? Matrixed Environments: Are you an expert collaborator expert at working within deeply matrixed environments across large teams? Relationship Management: Do you possess strong interpersonal and relationship-building capabilities with both external clients and internal facing teams? Background and Knowledge: Do you have in-depth understanding of the Healthcare/Medicaid business, clients, and solutions? What success will look like You will be evaluated based on the following considerations (not exhaustive):
Demonstrate revenue and growth (if applicable), account profitability and growth (if applicable), ROI, etc.
Customer Satisfaction (CSAT, NPR, other formal and informal feedback), retention, et al.
Feedback from matrixed teams, SLA compliance, operational metrics, etc.
Personal and professional development opportunities, including employee training and continuous improvement initiatives. We are committed to your growth and success in this role. What you should expect in this role Autonomy, authority, and accountability to shape employee and client experiences in a fast-paced and dynamic environment.
Opportunities available throughout the United States.
Opportunities to travel through your work for necessary Account/Client Meetings. This posting is intended for pipelining. We will accept applications on an ongoing basis. The pay range for this position is $137,100 - $195.800 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Compétences linguistiques
- English
Avis aux utilisateurs
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