BPR Business Analyst

We are looking for a BPR Business Analyst to support enterprise-wide business process reengineering initiatives by analyzing, documenting, and redesigning processes to improve efficiency, service delivery, compliance, and cost effectiveness. This position will be a full-time, contract role and is onsite in Middletown, PA.

What You’ll Do

• Analyze current state (“as-is”) business processes across multiple functional areas including tolling operations, finance, procurement, maintenance, customer service, and enterprise systems

• Facilitate process mapping and documentation using industry-standard methodologies such as BPMN

• Identify inefficiencies, risks, redundancies, and compliance gaps within existing processes

• Design optimized future state (“to-be”) processes aligned with organizational goals and modernization initiatives

• Develop business cases, cost/benefit analyses, and impact assessments for proposed process improvements

• Collaborate with internal stakeholders including operational leaders, subject matter experts, IT teams, and vendors

• Facilitate workshops, working sessions, and interviews to gather requirements and validate process designs

• Serve as a liaison between business users and technical teams during system implementations and upgrades

• Elicit, analyze, and document business, functional, and non-functional requirements

• Produce clear documentation including process flows, use cases, SOPs, gap analyses, and traceability matrices

• Ensure requirements align with regulatory, audit, and public sector compliance standards

• Support change management initiatives related to process and system transformations

• Assist with user acceptance testing (UAT), training development, and transition planning

• Measure post-implementation outcomes and support continuous improvement efforts

What You’ll Need

Required:

• Bachelor’s degree in Business Administration, Information Systems, Public Administration, Industrial Engineering, or a related field

• 3–5+ years of experience as a Business Analyst, Process Analyst, or BPR Analyst

• Experience with business process modeling, reengineering, or continuous improvement initiatives

• Strong analytical, facilitation, and documentation skills

• Experience working with cross-functional teams in complex organizations

• Proficiency with process mapping tools such as Visio, Lucidchart, or equivalent

• Excellent written and verbal communication skills

Preferred:

• Experience working in government, transportation, tolling, utilities, or large public sector environments

• Familiarity with enterprise systems such as ERP, asset management, or customer service platforms

• Knowledge of Lean, Six Sigma, or other process improvement methodologies

• Relevant certifications such as CBAP, CCBA, or Lean Six Sigma

• Experience supporting IT modernization or digital transformation initiatives

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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