IT Support Technician
GPS Telelcoms Ltd.
- Runcorn, England, United Kingdom
- Runcorn, England, United Kingdom
À propos
We’re looking for a proactive and customer-focused *IT Support Technician* to join our growing *Managed Service Provider (MSP)*, part of a wider group of companies. You’ll deliver *1st and 2nd line support* to both *internal group businesses and external clients*, working across a diverse range of systems, users, and environments.
This is an *on-site role* based in Runcorn, offering hands-on experience in a fast-paced, multi-client setting.
*What You’ll Do*
* Provide *1st & 2nd line support* to internal users and external clients via phone, email, remote access, and on-site
* Set up, configure and maintain *PCs, laptops, mobile devices, and user accounts (MACD)*
* Support and administer *Microsoft 365 environments* across multiple customers
* Troubleshoot *hardware, software, printers, and connectivity issues*
* Assist with *network support (LAN/WAN/WLAN, DNS, DHCP)*
* Support and maintain *EPOS and payment terminal systems*
* Work with *third-party vendors and telecoms providers* where required
* Maintain *system security, backups, and endpoint compliance*
* Contribute to *IT projects, rollouts, and client onboarding*
* Accurately log and manage tickets, assets, and software licensing across clients
*What We’re Looking For*
* Experience in a *1st/2nd line IT support role*, ideally within an MSP or multi-site environment
* Strong knowledge of *Windows 10/11 and Microsoft Office*
* Experience with *helpdesk/ticketing systems and device builds*
* Good understanding of *networking fundamentals and infrastructure*
* Excellent *customer service and communication skills*
* Ability to *prioritise, multitask, and work under pressure across multiple clients*
* A proactive, flexible, and team-oriented attitude
*Nice to Have*
* Experience with *Microsoft Intune (Endpoint Manager)*
* Familiarity with *Sage software*
* Exposure to *telecoms/VoIP systems*
* Knowledge of *Microsoft Entra (Azure AD) or SharePoint*
* Experience supporting *EPOS or payment solutions*
*Requirements*
* Full UK driving licence
* Right to work in the UK
* Ability to commute to or relocate to *Runcorn (WA7 3FW)*
*What You’ll Get*
* Full-time, permanent role (Monday–Friday)
* Free/discounted food and employee discounts
* Free on-site parking
* Health & wellbeing programme
* *Your birthday off every year*
* *Option to buy back additional holiday after 1 year of service *
Pay: £31,000.00 per year
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
* Referral programme
* Store discount
Ability to commute/relocate:
* Runcorn WA7 3FW: reliably commute or plan to relocate before starting work (required)
Experience:
* 1st/2nd line IT support role, ideally within an MSP : 2 years (required)
* helpdesk/ticketing systems and device builds : 2 years (required)
* networking fundamentals and infrastructure : 2 years (required)
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Compétences linguistiques
- English
Avis aux utilisateurs
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