Made to Measure Assistant Manager

The Tie Bar Location: Chicago, IL

Founded with the belief that great style should be accessible, The Tie Bar offers modern menswear essentials with a focus on quality, fit, and value. Known for expertly crafted ties, shirting, and tailored apparel, we combine thoughtful design with personalized service to help customers look sharp for every occasionboth in-store and online.

The Assistant Store Manager, Made-to-Measure Lead plays a dual role in driving overall store performance while owning and growing the in-store custom clothing business. This leader supports daily operations, develops the sales team, and delivers exceptional customer experienceswhile serving as the in-store expert for made-to-measure.

This role blends operational leadership with specialized menswear expertise. The ideal candidate is both a strong retail leader and a trusted style advisor who can build lasting client relationships, drive repeat business, and elevate the in-store experience through personalized service.

• Lead a relationship-driven sales culture focused on personalized service
• Build, manage, and grow a strong client book with a focus on repeat and custom business
• Deliver exceptional in-store and omnichannel experiences aligned with brand standards

• Own and scale the made-to-measure program within the store
• Deliver best-in-class consultations, fittings, and styling guidance
• Execute a strategic clienteling approach to expand the custom business
• Ensure a seamless experience from initial consultation through final delivery

• Support recruiting, onboarding, and training of store associates
• Provide ongoing coaching to elevate sales, product knowledge, and clienteling skills
• Foster a collaborative, inclusive, and high-performance team environment
• Motivate the team to achieve sales goals and deliver exceptional service

• Support daily store operations including opening/closing and cash management
• Maintain inventory accuracy, stockroom organization, and merchandising standards
• Ensure a clean, organized, and brand-aligned store environment

• Act as a key point of contact for customer concerns and resolution
• Partner with e-commerce and corporate teams to ensure seamless omnichannel service
• Provide feedback to improve store processes and the made-to-measure program

• Lead end-to-end custom appointments: consultation, measurement, fitting, and delivery
• Guide clients through fabric selection, fit, and customization options
• Accurately process and manage custom orders with strong attention to detail
• Maintain deep knowledge of fabrics, garment construction, and seasonal offerings
• Represent the brand at off-site fittings and events as needed

• Previous retail sales experience required; leadership experience preferred
• Strong background in menswear, tailoring, or made-to-measure/custom clothing
• Deep understanding of suiting, shirting, and fit principles
• Proven ability to build and maintain a client book
• Exceptional communication and customer service skills
• Highly organized with strong attention to detail, especially in measurements and order accuracy
• Self-motivated, proactive leader with a team-first mindset
• High school diploma or equivalent required; additional education in fashion or retail a plus
• Availability to work evenings, weekends, and flexible retail hours

• Ability to stand and walk for extended periods (up to 8 hours)
• Comfortable lifting up to 30 lbs and using ladders
• Ability to bend, reach, kneel, and perform hands-on tasks including garment measuring
• Strong visual acuity for fabric inspection and precision work
• Work primarily in a retail store environment with occasional stockroom duties and off-site events

• Lead and grow a specialized made-to-measure business within a dynamic retail environment
• Opportunity to develop leadership and clienteling expertise
• Collaborative, values-driven team culture
• Be part of a brand that blends timeless style with modern accessibility

If you're passionate about menswear, client relationships, and leading a high-performing retail team, we'd love to hear from you.