CIT Enterprise Desktop Support Engineer

As a CIT Enterprise Desktop Support Engineer, you play a key role in delivering high-quality IT support services to end users across the organization. Acting as a subject matter expert for workplace technologies, you ensure seamless operation of user devices, applications, and IT environments.

This position directly impacts employee productivity and experience, ensuring that end users can work efficiently with minimal disruption.

• Installation and configuration of hardware and software, onsite or remote
• Problem treatment, troubleshooting, and analysis in hardware and software-related topics
• Maintenance, repair and replacement of different types of hardware (PC, Laptop, Printer, Scanner)
• Hands on support for network operations team and system management team in case of onsite activities
• Ticket handling within a ticket system
• Installation, enrollment, and troubleshooting of Intune for mobile device management
• Collaboration in IT projects to enhance internal IT platforms
• Provide IT support for shopfloor systems, label printers, and industrial devices

• Strong knowledge of Microsoft Windows OS and Office Suite
• Basic understanding of server operating systems and network fundamentals
• Familiarity with ticketing systems and ITIL processes
• Good command of English (written and spoken)
• Advantageous: SAP basics, mobile device management

We encourage you to apply even if you do not meet every single requirement.
Your motivation and potential matter more than perfection.

• Flexible Work Options: Opportunities for flexible working arrangements, including home office options and additional support to promote a healthy work–life balance.
• Affordable and Nutritious Canteen: A subsidized cafeteria offering healthy and budget-friendly meal options for employees.
• Corporate Benefits and Perks: Access to a range of established corporate benefits, including exclusive discounts at various retailers and gyms across Vorarlberg.
• Company Pension Scheme: A retirement plan customized to meet individual requirements.
• Extensive training and development opportunities: Access to a wide range of training programs designed to support personal and professional growth.
• Commuting Cost Assistance & Job Bike Program: Financial support for commuting, including a subsidy for transportation and the option to lease a bike for both work and personal use.