Director of First Impression

Benefits: Competitive salary, flexible schedule, opportunity for advancement

Monday - Friday 12:30 pm - 6:30 pm Part Time - Approximately 30 hours per week

The Director of First Impressions is responsible for handling initial customer inquiries, assisting with setting up client meetings, greeting clients when they come in with their children for training sessions, and coordinating client communications with staff. Standards for performance this person consistently:

• Utilizes effective listening skills
• Demonstrates effective communication skills, verbal (in person and phone) and written
• Demonstrates techniques for communicating with difficult parents, students and/or staff
• Communicates with parents honestly and with understanding
• Ensures that clients/trainers that leave a message are contacted immediately
• Provides reminder calls for appointments
• Maintains contact with clients that need to set up an appointment
• Follows up with clients that requested information to be sent
• Maintains open communication with directors
• Proficient at using email, Microsoft Word, and Google Docs

Effectiveness in this role is contingent upon an ability to build positive relationships with potential clients, parents, students and center staff. Trust, respect and caring must be evident in these relationships. Standards for performance this person consistently:

• Welcomes all of those entering the center with a friendly demeanor
• Builds collaborative, trusting and credible relationships with center staff
• Works cooperatively with other staff members and handles conflict situations appropriately
• Displays a'servant's attitude' toward parents, students and trainers ensuring that they feel comfortable and appreciated

Parents and students need to be given accurate information on the LearningRx programs. This person is often the first line of contact with those calling the center and a certain knowledge base is needed to communicate effectively. Standards for performance this person consistently:

• Provides accurate information when conversing with parents/students
• Is seen by parents and trainers as a helpful resource at the center
• Is able to answer parent/student/staff questions and if needed, seeks the answer if unknown
• Participates in professional growth activities
• Educates self and uses this information to better job performance
• Understands all client steps in a LearningRx program and makes sure they are followed accurately
• Complies with center policies, procedures and goals

Center staff function best in a well-managed environment. The center's services can best be delivered by a Director of First Impressions who effectively manages time and resources. Standards for performance this person consistently:

• Prioritizes time effectively
• Is punctual
• Manages Children's Long Term Support (CLTS) documentation, billing, reporting and records retention
• Manages the documentation and steps required for a seamless client process from initial call to graduation, to 12 month post training assessment
• Keeps accurate records and ensures record retention standards are met
• Maintains an effective and efficient filing system
• Ensures that all paperwork/office supplies/forms are of sufficient supply
• Works with the Center Director to identify specific goals and priorities for services
• Maintains and manages the student scheduling system
• Proficient in Excel

Standards for professional conduct recognize the obligation of center staff to assure that each person, family and organization served will receive the highest quality of service. Standards for performance this person consistently:

• Adheres to the professional standards and guidelines written in the Operations Manual
• Consults with the Center Director when necessary regarding problematic situations involving ethical concerns
• Ensures client information is kept confidential

Compensation: $21.00 - $28.00 per hour

LearningRx Brain Training Centers specialize in making kids and adults of all ages think faster, learn easier and perform better, through research-based programs that train the brain.

At LearningRx, every client works one-on-one with their own brain trainer, doing fun, challenging mental exercises that strengthen the core skills the brain uses to think and learn.

We call it brain training. Parents and kids call it life changing.

Join our team of energetic and fun brain trainers and change lives for a living!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to LearningRx Corporate.