Front Desk Associate - Boulder

We are a local, women and massage therapist owned massage studio with four locations in the Denver-metro area looking for a customer service, sales, and administrative expert to join our growing company!

This dynamic, high-impact role offers growth opportunity, great benefits, and a positive atmosphere that promotes healthy living and encourages self-care! Our ideal candidate is a client-centered, sales-focused professional who is an administrative rock star that will be managing the flow of clients, conducting sales, and creating an exceptional client experience.

This position is full-time and requires weekend and evening availability. Note, this role is offered an hourly rate of pay of $23 for shifts scheduled on Saturdays and Sundays.

Compensation and Benefits:

$41,600 + annual base pay (paid hourly) plus location sales bonuses and commissions

$2,706.16 medical/vision/dental/AFLAC insurance

$865-$3460 paid time off (1st year 7th year)

$1,500 1 free massage service every month. Additional discounted services available

$2,340-$7,020 free infrared sauna services (1x/week - 3x/week)

Sales commission- retail, packages, memberships

Leadership development and ongoing training

$49,011-$56,286 + total compensation PLUS sales bonus and commissions

Qualifications:

• Exceptional customer service skills
• Impeccable attention to detail
• Professional demeanor and appearance
• Sales expert with a passion for helping people feel their best
• Multi-tasker with ability to prioritize and problem solve - must be calm under fire
• Ability to anticipate client needs and create "WOW factor" customer service moments
• Reliable, friendly, punctual, flexible, and adaptable
• Self-driven with a take-charge attitude
• Excellent computer and phone skills required- Microsoft Office, Google Suite products included
• Must be a team player and enjoy working with others
• Must work hard and be coach-able
• Possess a healthy mindset with desire to grow and learn
• Ability to work flexible days/nights including a minimum of one weekend per month

Job duties include but are not limited to:

• Create exceptional client experiences through impeccable service
• Execute internal sales and marketing initiatives
• Work with location director & assistant location director to meet location sales, staff, and client related goals
• Master of the client schedule- demonstrating initiative in maximizing daily utilization
• Ensure all cash management is accurate, and sensitive information is handled properly
• Responsible for opening and/or closing the studio
• Exceptional multi-tasking and the ability to remain calm in a variety of situations
• Manage & maintain an immaculate overall spa appearance and ambiance- this includes interior and exterior spaces and an eye for aesthetics
• Train new team members for the client concierge role