Service Advisor

Sioux City Ford Lincoln is looking to add a Service Advisor to our team. The Service Advisor will be act as the liaison between customers and our service technicians who work on their vehicles. You will Identify the need for, sell and schedule service work.

Benefits include our family ownership and commitment to our community, several medical and dental plans, unique supplemental insurance options and discount programs, 401(k) plan, paid time off, holiday pay, "Give a Day to Charity" pay, Friday "Casual for a cause", career growth opportunities, paid training, employee vehicle purchase plans (includes immediate family members!), and discounts on other dealership products and services.

Duties and responsibilities include maintaining sales goals set out by management, maintaining CSI rating at or above group average with goal of being in the top 10%, greeting customers in a timely, friendly manner, communicating with service customers to determine the nature of the mechanical problem, obtaining customer and vehicle data, and scheduling appointments, advising customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, using maintenance menus, handling telephone inquiries regarding work in process and appointments and returning phone messages promptly, interpreting warranty information & policies to customers, identifying ROs that require special handling such as rush, customer waiting, special problem, comeback, keeping Service Manager informed of all problems & potential problems involving repairs, customers & equipment, being up-to-date on technical & performance information on all vehicles serviced by dealership, closing repair orders in a timely & efficient manner, explaining the details to the customer, including the additional cost and time consideration if additional work is needed, following all processes in handling our customers set by the department manager, and any other duties or training as assigned or requested by Dealership management.

Minimum qualifications, knowledge, skills include general knowledge of all basic automotive repair and maintenance, ability to read & comprehend instructions & information, two years of experience in a dealership position preferred, sales experience preferred, excellent oral & written communication skills, high school diploma or equivalent. We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and a satisfactory driving record.