Counter Sales Professional

Position Type Full Time Job Shift Day Education Level High School Travel Percentage None Category Sales

Full-Time | Monday through Friday, 7:00 AM to 4:30 PM | Saturday, 8:00 AM to 12:00 PM | North Miami | Tropic Supply, Inc.

This Is Not a Retail Job

At Tropic Supply, the counter is where the trade comes to get answers. HVAC technicians, refrigeration contractors, and mechanical professionals walk through our doors every day expecting speed, accuracy, and someone who actually knows what they are talking about. That is who we are looking for.

We are Florida's largest independent, family-owned HVAC and refrigeration distributor, with 23 locations and more than five decades of serving the professionals who keep this state running. Our Counter Sales Representatives are trusted advisors, not order-takers. If you come from a parts counter, a mechanical trades environment, or any role where contractors and technicians depended on your product knowledge, this is a career move worth making.

What You Will Do

You are the first person a contractor sees when they walk in and the last impression they take with them. Your job is to make both count.

Serve the trade with confidence. You help technicians and contractors identify the right part, solve product questions in real time, and move fast without sacrificing accuracy. HVAC and refrigeration product knowledge is a strong advantage here, and we will build on what you already know.

Manage the counter with precision. You enter sales orders, process transactions, handle returns, credits, and warranty claims, and keep the front-end running cleanly even when volume is high and customers are stacked up.

Support the Resource Center. This is a hands-on environment. You assist with stocking, inventory counts, and helping customers load product safely. You show up and you contribute everywhere it counts.

Build relationships that last. Contractors have options. They come back to us because of people like you. You treat every interaction as an opportunity to earn loyalty, not just close a transaction.

We will train on our systems and products. We cannot train character, work ethic, or the instinct to do things right. Bring those.

Strongly preferred:

• Experience at a parts counter, supply house, or trades-adjacent environment
• Familiarity serving HVAC technicians, refrigeration contractors, mechanics, or similar trade professionals
• Comfort with product lookups, order entry, and fast-paced counter operations

Required:

• Customer service experience in a hands-on, high-volume environment
• Ability to lift up to 75 lbs and move materials safely in a warehouse and counter setting
• Clear, professional, and patient communication under pressure
• Strong attention to accuracy and the judgment to ask when unsure
• Self-directed work ethic with no need for constant supervision

• Company-paid employee medical and life insurance
• Optional dental and vision coverage
• Voluntary short-term and long-term disability
• 401(k) with company match
• Paid time off
• Employee discount programs
• A stable, family-owned company where people are treated like they matter, and tenure is respected

We have been independently owned for more than 50 years because we treat people well. That means our employees, our customers, and the contractors who depend on us every day. When you build your career here, you build it on something that is not going anywhere.

Tropic Supply, Inc. is an Equal Opportunity Employer and Drug-Free Workplace.