Front End Supervisor

Wilson Farm has been in operation at its present location since 1884. Our customers shop with us for our highly regarded bakery; our grocery selections; our fresh, locally grown produce; our range of delicious prepared foods from our kitchen; our beautiful flowers and plants (many grown on premises); and our courteous and helpful staff. We employ customer-driven individuals that are dedicated to enhancing our warm and inviting farm-fresh shopping experience. This position has a pay range of $22.00-$24.00 based on experience.

Wilson Farm is hiring a full-time Supervisor for our Front End Department.

Assist Front End Manager with all facets of managing a diverse group of cashiers and baggers (FT, PT, student workers etc.) to ensure that the Front End operates smoothly and employees have the tools and resources needed to provide incredible service to customers exiting the store.

Work with Front End Manager and other Supervisors to train cashiers in all aspects of their job customer service skills, proper approval on voids, refunds & returns when necessary

Maintain a detailed awareness of peak business times by monitoring the flow of customers

Provide positive customer interactions in a friendly and helpful manner at all times

Oversee the staffing levels of cashiers and baggers on register lanes - open register as necessary to reduce customer wait time and relieve long lines

Ensure drawers are ready for incoming cashiers and supply change for cashiers throughout shifts

Ensure rest and meal breaks are taken by cashiers/baggers, keeping in mind those needed to keep customer flow

Communicate with cashiers and baggers (by phone, in-person) clearly understand any changes to their work availability (sick calls, coverage, scheduling changes.)

Resolve any conflicts that may arise with cashiers, customers

General clean up, organizing of Front End/Cashier area to maintain neat appearance

Other related tasks as assigned by department Front End Manager

Additionally, this position may be providing hands-on, in-person customer service on the sales floor if needed!

END OF DAY PROCEDURES: balancing cashier drawers, counting money accurately

Two years retail cashier experience

Prior supervisory experience is preferred

Customer service experience preferably in a food service, restaurant, grocery or retail setting, Service

Desk experience is a plus

Full-time (45-50 hours/week). Schedule will be a mix of "opening" and "closing" schedules on weekdays and weekend days.

Holiday periods will require more hours and flexibility in schedule (which is greatly appreciated) to meet business needs.

Outstanding customer service skills, excellent work ethic

Enthusiastic, outgoing personality; positive attitude

Reliable/punctual - reliable transportation

Excellent communications skills answering the phone and in person

Ability to work well in a team environment with excellent interpersonal skills.

Must be at least 18 years of age to hold this position

Standing/bending/reaching for periods of time

Must be able to frequently lift/move grocery bags into shopping carts (approx. 30+lb)

Competitive wages commensurate with experience.

Health and Dental insurance with generous premium contribution by Wilson Farm

401 (k) plan with employer match

Annual bonus and a 25% employee discount

Friendly, customer-driven environment

Wilson Farm, Inc. is an E/O/E