Applications Technician
EmergencyMD
- New England, North Dakota, United States
- New England, North Dakota, United States
À propos
At HAIMER, our engaged and passionate employees actively contribute to all levels. Our culture fosters skill development and career growth, embodying the HAIMER philosophy, "Quality Wins", in our products and team.
Interested in joining us? Apply now and discover how you can help drive our customers' success!
Summary/Objective The Applications Technician at Haimer USA provides technical expertise through troubleshooting, repair and preventative maintenance at customer sites in a professional manner. In addition, our Applications Technician provide technical telephone support and remote assistance from time to time. This is a customer facing position that requires a high level of professionalism, integrity and punctuality. The willingness to travel throughout North America and internationally is required.
What you would do:
Provide technical support for the entire Haimer product line.
Organize and conduct technical training seminars for sales staff and distributor networks.
Coordinate the installation of Haimer products in the field.
Deliver excellent customer service, technical support, and sales assistance.
Interact with global Haimer technical departments and customer service teams.
Maintain service and customer information in the CRM system.
Travel to customer locations for installations, training, and service of Haimer products.
Respond to phone inquiries and provide technical support to customers, and sales team.
Train and support customer sales representatives, and distributors on new Haimer products.
Assist with preparation and execution of trade shows (May require weekend travel) and "in-house" demos
What we require from you:
Experience in troubleshooting mechanical and electrical issues of machines
Proficient computer skills (MS Office, CRM & ERP systems, AutoCAD a plus)
Willingness to work flexible hours and overnight travel as needed
Strong interpersonal and communication skills
Honest, dependable, reliable
Critical thinking and "On the go" problem solving
Ability to work with minimal supervision
Strong desire for customer satisfaction
Besides the fantastic state of the art facility and career growth we also offer an excellent Benefit Program that among others includes Medical, Dental and Vision Coverage, Life Insurance, Long-term and Short-term Disability Insurance and a Retirement Plan (401K).
Haimer USA is an EEO employer.
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Compétences linguistiques
- English
Avis aux utilisateurs
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