Manager, Crew Scheduling, Customer Delivery and Training Support

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

• The key function of this role is to ensure the regulatory compliance, building, and coordination of routes with flight planning and air traffic providers and coordinating weather services for the flight planning system and use by various operational teams.
• This role is also responsible for the oversight of the Operations Specialist teams and their new roles of managing the flight planning database and navigation system updates.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. 

• Lead a team responsible for the delivery of frontline IOC training, ensuring alignment with business goals and operational realities. 
• Ensure all training programs meet regulatory, safety, and operational compliance standards. 
• Collaborate with operational leaders and stakeholders to assess training needs and ensure strategies are practical and executable across workgroups and operational environments. 
• Partner with product, technology, business, and finance teams to ensure readiness for technology rollouts that are aligned with enterprise priorities.
• Establish and evaluate metrics that measure the impact, effectiveness, and efficiency of all training programs, ensuring effective resource utilization and speed of delivery and work to continually improve
• Develop and facilitate role-specific training for IOC operational positions, aligned with the demands of 24/7 operations and high-impact decision-making.
• Deliver training and learning in line with the most recent philosophies for adult learning and using modern tools to maximize effectiveness.
• Deliver training within budget and on schedule, leveraging technology capabilities and emphasizing quality, impact, and speed to market.

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in business management, organizational leadership, instructional design, learning and development, or equivalent training/experience
• 2+ years designing, developing and delivering training
• Experience leading and developing team members
• Extensive experience managing and implementing large, complex projects

Preferred Qualifications- Education & Prior Job Experience

• Knowledge of modern learning methods and technologies, with a proactive approach to continuous improvement
• Led proven successful training programs that improved employee performance and had a positive impact on the business’s overall performance and effectiveness 

Skills, Licenses & Certifications

• Ability to interact effectively with all levels of personnel both internal and external (including the FAA, TSA and AMC)
• Strong communication, organization, analytical and interpersonal skills
• Demonstrated leadership ability
• Ability to apply diverse learning methodologies to support scalable, engaging, and outcome-focused training solutions.
• Exceptional project management skills.
• Demonstrated ability to shape and lead training strategy that drives performance, compliance, and customer experience across complex operational environments.
• Strong decision-making and organizational abilities.
• Strong interpersonal and communication skills
• Proven ability to collaborate cross-functionally and influence stakeholders to align training strategy with business goals.
• Comfortable using data and analytics to measure training impact and inform continuous improvement.
• Thorough familiarity with all aspects of AA operations, policies, and procedures

Feel free to take advantage of all that American Airlines has to offer:  

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. 
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.  
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. 
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. 
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.