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Information Technology Support SupervisorLeMans Corporation • United States
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Information Technology Support Supervisor

LeMans Corporation
  • US
    United States
  • US
    United States
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À propos

We’re looking for anIT Support Supervisor to lead our service desk, coach a high‑performing support team, and ensure exceptional technical support across the organization. The IT Support Supervisor serves as the first level of management escalation for technical and customer service issues and plays a key role in driving a culture of accountability, customer focus, and continuous improvement.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
What You’ll Do: Lead, mentor, and develop IT support staff Manage ticket queues and ensure SLA performance Serve as escalation point for complex issues Improve support workflows, tools, and documentation Partner with business teams to understand IT needs Support IT projects, rollouts, and process improvements Minimal travel required to our DC locations What You Bring: Associate's degree (Bachelor's preferred) in Information Technology, Computer Science, or related field (or equivalent experience) 4–6 years of IT support/service desk experience 0–2 years in a lead or supervisor role Strong leadership, communication, and customer service skills Experience with M365, Active Directory, ITSM tools (Atlassian, Jira Service Desk, etc.), and endpoint management (SCCM, Addigy, ManageEngine, etc.) Working knowledge of security principles (Zero-Trust, Vulnerability Assessment, Patch Management, PAM tools and EDR tools) Disclaimers Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. LeMans Corporation is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. LeMans will only employ those who are legally authorized to work in the United States for this opening. There are not any current or future visa sponsorships for this opening. xywuqvp This company participates in E-Verify. Notice to California Employees and Prospective Employees
  • United States

Compétences linguistiques

  • English
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