MCR Supervisor

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Who We Are…

At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers , creators , and dreamers who bring iconic content and beloved brands to life. Here, you’ll find career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Join us, and thrive in an environment where you are supported and celebrated!

As the MCR Supervisor, you will play a pivotal role in overseeing the Master Control Room (MCR) operations. You’ll ensure a reliable and efficient service in our dynamic 24/7 broadcast environment. If you’re passionate about guiding teams in live broadcast operations and enhancing service delivery, this is your chance to make a significant impact!

• Supervise MCR shift operations in a fast-paced 24/7 environment.
• Manage the MCR team, focusing on wellbeing, development, culture, and performance.
• Create an engaging MCR environment during high-profile events.
• Coordinate staff rosters, ensuring the right skills are available for each event.
• Proactively oversee daily MCR activities, including fault investigation and resolution.
• Ensure the team is fully trained and prepared for all scheduled events.
• Encourage effective delegation and knowledge sharing within the team.
• Represent the MCR in internal and external meetings.
• Contribute to planning future operational requirements and events.
• Collaborate with Production, T&O departments, and third-party providers for successful live content delivery.
• Attend operational and planning meetings, influencing decision-making.
• Define and maintain MCR technical workflows and systems.
• Document new workflows and ensure appropriate training is provided.
• Troubleshoot technical issues and escalate faults as needed.
• Write and compile detailed reports on MCR issues or outages.
• Support MCR operations with additional duties as required.
• Manage a team of 10+ direct reports on shift.

• Previous supervisory or managerial experience, including recruitment and team culture development.
• Experience in staff training and maintaining/updating SOPs.
• Thorough understanding of MCR systems, equipment, and broadcast delivery models.
• Ability to identify project impacts and propose mitigating solutions.
• Expertise in troubleshooting technical issues and developing effective workarounds.
• Operational knowledge of MCR technology, including SDI and IP video/audio routing.
• Familiarity with broadcast control systems, ideally BNCS and Nevion Video IPath.
• Experience with various video standards, including UHD.
• Understanding of video/audio timing principles and diagnostic tools.
• Knowledge of professional satellite contribution equipment.
• Familiarity with contribution standards like J2K, H264, and HEVC.
• Understanding of Ingest, Playout, and Production facility requirements.
• Experience in creating operational processes in collaboration with teams.

Working Conditions: The MCR operates 24/7/365. This role is shift-based, requiring a 40-hour work week that includes weekends and public holidays.

This position is advertised as Onsite, meaning all working hours will be conducted at the workplace. WBD reserves the right to adjust this working agreement as necessary for business needs.

At WBD, our guiding principles are the core values that shape our operations. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. We are an equal opportunity employer, considering qualified candidates based on merit, regardless of any protected category.

If you’re a qualified candidate with a disability and require adjustments during the application process, please refer to our accessibility page for guidance on submitting your request.