Customer Service Representative - Intermodal

Position: Customer Service Representative - Intermodal

Pay Rate: 50k-60k per year

Schedule: Mon - Fri 6am - 3pm

Job Description:

The Customer Service Representative - Intermodal communicates with our customers and our operations team to facilitate the delivery of intermodal containers while demonstrating the highest degree of courtesy, integrity and professionalism. 

Core Duties & Responsibilities:

• Answer heavy incoming customer emails and phone calls 
• Notify customers daily of available shipments and schedule for delivery
• Data entry of customer orders into our system
• Track and trace container shipments on rail websites
• Check incoming orders for correct rates and resolve rate discrepancies
• Maintain updated information for each customer on SOP form
• Communicate with operations team regarding daily schedule
• Notify customers of any rail delays or late shipments 
• Ability to constantly monitor incoming emails and respond in a timely manner
• Compose emails in a clear and effective manner
• Cross-training on all customer accounts 
• Regular and dependable attendance
• Other duties as assigned

Requirements:

• Demonstrated ability to carry out assignments to their completion and meet deadlines
• Ability to establish and maintain effective working relationships with employees and managers
• Desire for a long-term career with an industry leading company
• Ability to present and maintain a positive corporate image in a fast paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including; Word, Excel, Outlook, etc.
• Ability to perform general administrative duties; perform data entry, photocopies, etc.
• Ability to handle heavy work load and work well under pressure
• Understanding of industry terminology  
• High school diploma or GED equivalent

Skills:

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast paced environment
• Strong verbal and written communication skills
• Experience with Profit Tool helpful
• Transportation industry knowledge and experience is a plus
• Computer skills, including MS Office/Excel.

Forward Air is an Equal Opportunity employer.

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