Warehouse Administrator

Job Title: Warehouse Administrator (3PL Operations)

Position Summary:
The Warehouse Administrator supports daily third-party logistics (3PL) warehouse operations by managing administrative processes, inventory records, and client-specific documentation. This role ensures accurate transaction processing, compliance with service level agreements (SLAs), and effective communication between warehouse operations, transportation partners, and customer accounts in a fast-paced, multi-client environment.

Core Responsibilities

• Maintain accurate inventory, order, and shipment records across multiple client accounts.
• Process inbound and outbound orders, ASN documentation, BOLs, and shipping confirmations in accordance with client requirements.
• Support daily shipping activities using common carriers, integrators, and freight forwarders while meeting client cut-off times.
• Coordinate with operations, transportation, and customer service teams to ensure SLA adherence.
• Track inventory discrepancies, damages, and shortages; escalate and document findings per client SOPs.
• Prepare and distribute client-specific reports including inventory accuracy, shipment status, and throughput metrics.
• Assist with scheduling inbound deliveries and outbound shipments to maximize dock and labor utilization.
• Ensure compliance with company policies, client SOPs, OSHA safety standards, and quality requirements.
• Provide administrative support to warehouse staff including data entry, filing, and operational correspondence.
• Monitor warehouse supplies and administrative materials; coordinate replenishment and maintenance requests.
• Identify administrative process gaps and support continuous improvement initiatives.
• Perform other duties as assigned.

Systems & Tools

• Warehouse Management System (WMS) experience required (e.g., SAP or comparable 3PL WMS)
• RF scanners and barcode systems
• Microsoft Office Suite (Excel reporting, Outlook communication)

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Logistics, Supply Chain, or a related field preferred.
• Minimum of 2 years of experience in a 3PL, warehouse administration, or logistics support role.
• Strong understanding of inventory control, shipping documentation, and warehouse workflows.
• Ability to manage multiple client priorities in a fast-paced, deadline-driven environment.
• Strong organizational, communication, and problem-solving skills.

Preferred Qualifications

• Experience supporting multiple client accounts in a 3PL environment
• Forklift, reach truck, or order picker experience
• Familiarity with client reporting requirements

Key Success Factors

• High attention to detail and data accuracy
• Strong time management and prioritization skills
• Ability to communicate effectively across operations, transportation, and customer teams
• Commitment to safety, quality, and continuous improvement

Forward Air is an Equal Opportunity employer.
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