Customer Service Executive (Sales)

Sandown Group

Poole, England, United Kingdom

Poole, England, United Kingdom

À propos

Benefits: Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking Life insurance On-site parking Referral programme Sick pay Store discount Customer Service Executive (Sales Team) Mercedes-Benz of Poole
Newfields We are looking for Customer Service Executives to join the sales team at our Customer Support centre. The Customer Support Centre is based at Newfields, Poole and provides a central service for the Sandown Group - Mercedes-Benz dealerships. The CSC is focused equally on inbound and outbound contact to ensure customer satisfaction and to develop relationships during the ownership of their vehicle. The objective of the department is to increase business opportunities and ensure customer loyalty. You will be responsible for ensuring that the required standards of service are reached at all times and that CSI targets are achieved. Responsibilities: Handle calls which meet both the minimum contact rates and proud of every call evaluation standards Maximise all sales opportunities Inbound and outbound calls to customers to book appointments and to capitalise on deferred sales

Poole, England, United Kingdom

Compétences linguistiques

English

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