IT Service Desk EngineerWorkplace IT • King's Lynn, England, United Kingdom
Cette offre d'emploi n'est plus disponible
IT Service Desk Engineer
Workplace IT
- King's Lynn, England, United Kingdom
- King's Lynn, England, United Kingdom
À propos
*Business: *Healthcare MSP (Managed Service Provider)
*Location:* King’s Lynn (Hybrid)
*Salary:* £30,000 – £35,000 DOE
*Hours:* Mon to Fri, 9:00am–5:30pm
*Reports to:* Provisioning Desk Team Lead
Workplace IT provides Co‑Managed IT Services and Digital Safeguarding to large Health and Social Care Groups across the UK.
We are seeking a Provisioning (Change Management) Service Desk Engineer to join our dedicated Provisioning team focused on client IT change requests from password changes, user on-boarding and off boarding, MDM profile builds, device builds to SAR requests ensuring accuracy, consistency, and exceptional customer service.
You will be working to a high volume of technical daily tickets, following detailed client processes and collaborating with both internal client IT teams and external users. This is not a First Line Helpdesk role, it suits someone who thrives in a planned, measurable environment rather than reactive troubleshooting.
*Role Overview:*
* Execute user IT change requests including Microsoft 365, MFA, and Intune setups
* Manage user creation, decommissioning, permissions, and password resets
* Follow structured client procedures and update tickets in real time
* Communicate with end users by phone, email and the ticket
* Update ticket status and work completed real time in our PSA (ConnectWise).
* Work collaboratively with the Provisioning Coordinator to manage ticket allocation
* Identify and report process gaps to help improve workflows and documentation
* Maintain consistent performance managing 20 to 30 tickets per day
*What We’re Looking For:*
* Strong technical knowledge of Microsoft 365, MFA, Intune, Windows 11
* Experienced using Autopilot, Anti Virus (TrendMicro), Unifi WIFI and Switches
* Confident communicator with excellent written and verbal skills
* Accurate, process driven, and comfortable with repetitive, structured work
* Proven experience ideally in an MSP or multi-client IT environment preferred.
* Reliable, resilient, and focused on service excellence
*What We Offer:*
* £30,000–£35,000 basic salary (DOE)
* 25 days annual leave plus UK bank holidays
* Contributory pension scheme
* Personal Training Plan
* Health insurance
* Hybrid working model
* Regular 1:1 and performance feedback
* Laptop and home working IT equipment
* Regular Team Socials
*Working Location:*
* Based at our modern innovation centre just off the A47 in King’s Lynn with easy access to Norwich, Cambridge and Peterborough.
* Typically one anchor day per week in the King’s Lynn office with the Provisioning team
* Remaining days office or home working (subject to business needs)
* Additional days in the King’s Lynn office maybe required for physical device builds
*Interview Process:*
* 30‑minute Microsoft Teams interview
* 60‑minute face‑to‑face interview (King’s Lynn) with scenario testing
* 60‑minute online team alignment assessment and DBS checks
*Induction:*
* The successful candidate must be happy to spend their first full week in our King’s Lynn office.Travel, accommodation, and food
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Benefits:
* Casual dress
* Company pension
* On-site parking
Ability to commute/relocate:
* King's Lynn PE30 5BY: reliably commute or plan to relocate before starting work (required)
Experience:
* IT Service Desk: 2 years (required)
* Microsoft 365 Administrator: 2 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre a été publiée par l’un de nos partenaires. Vous pouvez consulter l’offre originale ici.