À propos
Curio Wellness is seeking a detail-oriented, proactive, and highly organized Sales Coordinator to join our dynamic sales team. In this role, you will manage digital menus and ordering platforms, process and track sales orders, and collaborate closely with our fulfillment and transportation teams to ensure seamless delivery execution. You will serve as a key point of contact for clients, providing exceptional customer service, resolving account issues, and supporting ongoing relationship management. Additionally, you will step in to support sales representatives during absences and oversee the administration of credit memos and promotional credits with accuracy and efficiency. Essential duties and responsibilities include maintaining and updating Maryland and Missouri order sheets daily across Excel and Leaflink to ensure accurate, real-time inventory and ordering information. You will receive, review, and process sales orders for Maryland and Missouri with a high level of accuracy, efficiency, and attention to detail. You will coordinate seamlessly with Operations teams to support timely order fulfillment, logistics planning, and transportation scheduling. You will provide responsive and solutions-oriented support to customer inquiries, proactively resolving account issues to strengthen client relationships. You will assist with a variety of customer service functions, including order tracking, billing support, and shipping-related inquiries. You will address consumer questions, complaints, and product-related inquiries via email and the adverse effects line, ensuring a positive brand experience. You will serve as backup support for designated sales representatives, managing their accounts, orders, and communications during absences. You will oversee credit memo processes, including initiating refunds, verifying accuracy, and maintaining complete documentation for compliance. You will manage setup and administration of Sparkplug and other budtender incentive programs to support field engagement and sales activation. You will partner with the Director of Sales to execute promotional programs, seasonal incentives, and other sales-driven initiatives. You will support the broader sales organization through meeting coordination and administrative management of key sales platforms (Sparkplug, LeafLink, Acumatica, Headset). You will perform additional duties assigned to support departmental and organizational goals. Qualifications include proficiency in the full Microsoft Office suite, including strong Excel capabilities and accurate typing skills. You must have a high level of accuracy, efficiency, and attention to detail. Experience with Sparkplug management with the ability to execute with support from sales & management is required. Expertise in customer service, ability to problem solve problems, and interact professionally with vendors is necessary. Flexibility in work hours is required. You must demonstrate a mindset of Extreme Ownership, taking full responsibility for outcomes, proactively addressing challenges, and consistently driving positive results. This role does not include direct supervisory responsibilities. Provides support guidance, and occasional on-the-job training to team members as needed. Education and experience: High School Diploma or General Education Degree (GED) required. Associate degree (AA, AS) or minimum of two (2) years of relevant job-related experience preferred. Please note: This position involves working with plant material, which may include exposure to pollen, allergens, and other plant-related substances. We recommend that applicants with known plant allergies or sensitivities consult with a healthcare professional before applying for this position. Curio Wellness is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. You must be 21 years old to be considered. Maryland: As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements which includes providing a copy of your fingerprints in the required format and consenting to an FBI Background Check. Missouri: As a condition of employment, all Curio Wellness employees must comply with the State of Missouri requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.
Compétences linguistiques
- English
Avis aux utilisateurs
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