Assistant Director, Network OperationsMetLife Stadium • East Rutherford, New Jersey, United States
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Assistant Director, Network Operations
MetLife Stadium
- East Rutherford, New Jersey, United States
- East Rutherford, New Jersey, United States
À propos
*Department: Information Technology*
*Reports to: Vice President, Stadium Technology*
*Classification: Exempt*
*Position Summary*
The Assistant Director, Network Operations is responsible for the design, reliability, security, and operation of the stadium’s enterprise and event-driven network infrastructure. This role supports the strategy, architecture, and day-to-day operations of a mission-critical network environment serving live sporting events, concerts, broadcast operations, and core business systems at MetLife Stadium, consistently ranked among the premier venues in the world.
This is a hands-on technical leadership role in a high-availability environment where network performance and uptime are essential. The Assistant Director, Network Operations will balance technical execution with people management, cross-functional collaboration, and operational accountability to ensure a resilient, scalable, and secure network ecosystem. This position is part of a fast-paced live entertainment environment with a small, yet highly skilled team of internal staff and external contractors, where operational needs will require working outside of the typical Monday–Friday schedule to support stadium events such as NFL games, concerts, and other large-scale events.
*Essential Functions*
* Responsible for providing high level of customer service to both NFL teams, maintaining absolute neutrality on all team issues and protecting confidentiality of each teams’ information
* Communicates effectively (oral and in writing) with NMS management, ownership and other stakeholders
_Network Architecture & Infrastructure_
* Design, implement, and maintain enterprise and stadium-wide network architecture, including core, distribution, access, and segmentation layers.
* Ensure high availability, redundancy, and fault-tolerant network design across wired and wireless environments including live broadcast, IPTV, high density stadium WIFI, and security, operations, and facilities systems.
* Establish and enforce network standards and change controls, and failure-domain isolation.
* Conduct root cause analysis and post-incident reviews, implementing corrective and preventive measures.
_Live Event & Operational Support_
* Provide senior-level escalation support during games, concerts, and major events.
* Directly participate in pre-event readiness assessments, testing, and validation activities.
* Support real-time troubleshooting and decision-making in high-pressure, live-event environments.
* Partner with Event Operations, Broadcast, Security, Facilities, and IT teams to ensure seamless event delivery.
* Operate with the understanding that downtime during live events is not acceptable
_Leadership & Team Management_
* Lead, mentor, and develop a small and experienced network team of internal staff and external contractors.
* Define team priorities, performance expectations, and professional development plans.
* Promote a culture of accountability, collaboration, and operational excellence.
* Balance strategic planning with hands-on technical leadership.
_Cross-Functional Collaboration & Vendor Management_
* Collaborate with internal stakeholders and external vendors to evaluate solutions, designs, and proposals.
* Translate technical risks and requirements into clear business and executive-level communication.
* Manage vendor relationships and ensure alignment with operational and security standards.
_Technology Platforms & Initiatives_
* Oversee stadium wireless and high-density Wi-Fi environments.
* Lead multi-path diverse WAN and BGP routing initiatives for intelligent path control, failover, and traffic engineering.
* Support time-sensitive and broadcast-related network requirements.
* Align network strategy with cybersecurity, broadcast, and venue technology initiatives.
*Core Network Platforms and Strategic Initiatives*
The Assistant Director, Network Operations will have direct ownership and accountability for critical network platforms and initiatives that support live event reliability and future stadium operations, including:
_Precision Time Protocol (PTP)_
* Design and oversight of time-sensitive network environments supporting broadcast and real-time systems, with emphasis on clocking, segmentation, and failure isolation.
_Stadium Wireless (Extreme Networks)_
* Leadership of high-density stadium Wi-Fi architecture and operations, ensuring optimal performance during large-scale live events.
_Multi-Path Diverse WAN and BGP Routing_
* Design and operation of multi-path, diverse WAN architectures leveraging BGP for intelligent path control, failover, and traffic engineering across redundant carrier connections.
*Qualifications *
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The ideal candidate would also have:
* Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience)
* 7+ years of progressive experience in network engineering and operations.
* Demonstrated experience leading technical teams in high-availability environments.
* _Strong expertise in:_ Layer 2 and Layer 3 networking, High-availability and redundancy design, VLAN segmentation and traffic isolation, Troubleshooting complex, multi-domain network environments
* Proven experience supporting environments with minimal tolerance for downtime, such as sports venues, broadcast networks, large event venues, or similar environments.
* Ability to work effectively under pressure in a fast-paced, live entertainment environment.
* Flexibility to work outside of the typical Monday–Friday schedule, including evenings, weekends, and holidays, to support stadium events such as NFL games, concerts, and other large-scale events
* Excellent problem-solving, project management, and documentation skills
* Experience with enterprise wireless platforms and high-density Wi-Fi deployments.
* Knowledge of multi-path WAN, BGP routing, network segmentation, and time-sensitive networking environments.
* Familiarity with broadcast, IPTV, and real-time media traffic.
* Relevant network certifications (e.g., Cisco, Extreme Networks, Juniper, or equivalent).
*Physical Demands *
This position requires the ability to perform the essential functions of the role in a stadium environment, with or without reasonable accommodation.
* *Mobility & Access: *Regularly required to move throughout the stadium, including data rooms, closets, control rooms, concourses, office spaces, and field-level locations during events, maintenance, and system troubleshooting.
* *Stairs & Vertical Access: *Frequently required to climb stairs and, at times, ladders to access network infrastructure areas, cable pathways, server rooms, and equipment racks. Use of elevators may not always be feasible during live event operations or urgent response situations.
* *Standing & Movement: *Required to stand, walk, and navigate the stadium for extended periods, particularly during live events, system deployments, outages, and troubleshooting scenarios.
* *Lifting & Equipment Handling: *Frequently required to lift, carry, push, and/or move IT and network equipment up to approximately 50 pounds. This may include servers, switches, monitors, cabling, and related hardware.
* *Manual Dexterity: *Requires fine hand manipulation and coordination to install, configure, and troubleshoot network hardware, cabling, patch panels, and technical systems.
* *Working in Confined or Elevated Spaces: *May be required to work in tight or confined spaces (e.g., closets, under desks, cable trays) and occasionally at elevated positions when accessing overhead cabling or mounted equipment.
* *Environmental Conditions: *Work is performed in both indoor and outdoor stadium environments and may involve exposure to varying temperatures, weather conditions, and equipment room environments (including warmer server/network rooms).
* *Noise Levels: *May be exposed to elevated noise levels in server rooms, mechanical spaces, and during live events, requiring the ability to safely work in such environments.
Pay: From $116,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Referral program
* Retirement plan
* Tuition reimbursement
* Vision insurance
Work Location: In person
Compétences linguistiques
- English
Avis aux utilisateurs
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