Reservations Supervisor (H/F)

Bahnhofplatz 1

3929 Täsch

Zermatt, the Matterhorn, and a guest experience that starts the moment someone walks through our door. At Schweizerhof, Rooms Division is where first and last impressions are made, and we take both seriously. From a seamless check-in to a perfectly turned room, every touchpoint reflects who we are: modern, warm, and anything but ordinary. We're looking for passionate hospitality professionals to join the team for the upcoming winter season 2024/25. If you have an eye for detail, a genuine love for people, and the drive to deliver excellence in one of the most iconic hotels in the Alps, we'd love to hear from you.

TLNT1_CH

• Sales conversations, acceptance and processing of written and telephone reservations

• Correspondence in German/French/English

• Advising guests regarding prices and categories

• Creating and keeping reservations up to date

• Preparing offers, confirmations, etc. in German/French/English

• Monitoring provisional bookings and following up accordingly

• Checking correspondence and filing

• Maintaining and updating guest records

• Managing the Channel Manager (availability and rate updates)

• Acting as deputy for the Revenue & Reservation Manager in their absence

• Professional experience in a similar establishment, either domestically or abroad

• Good spoken and written skills in German, English, and French

• Team spirit, flexibility, resilience, and a strong sense of responsibility

• Ability to work in an organized manner even in hectic situations

• Interesting and varied work environment

• Open and dynamic company structure with modern employment conditions

• Team-oriented leadership style with freedom for ideas and creativity

• Opportunities for development and further training

• Attractive location in the heart of Zermatt

• Possibility to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch

• Access to a private fitness room and a variety of sports activities in Zermatt

• Use of our pool during designated swimming times for employees

• Professional development opportunities through our training and development programs, including access to courses offered by Ritzy

• Discounts on seasonal or annual mountain lift passes with the Zermatt Residents' Card

• Opportunities for operational mobility: we support employees seeking seasonal work outside of Zermatt by offering internships in our MRH hotels