Savannah Sunset Front Desk AgentSix Flags Great Adventure • Jackson, Mississippi, United States
Savannah Sunset Front Desk Agent
Six Flags Great Adventure
- Jackson, Mississippi, United States
- Jackson, Mississippi, United States
À propos
Responsibilities: Courteously welcome all guests and provide excellent service to ensure guest satisfaction · Respond to or channel any guest requests/complaints to the department or proper manager · Handle guest billing in a responsible and professional manner · Use problem-solving skills to professionally handle any guest issue, question, or concern · Communicate with other departments to address requests and concerns from guests · Provide details and property information for guests stay prior to their arrival · Operate the Front Desk property management system (Opera) to make reservations, review stay details, and billing information · Check-in guests into the computer, establishes credit and give the guest accurate information · Proper creation and distribution of room keys and staff keys · Handle phone calls from both in-house guests and public calls · Ensure transportation needs are being met for shuttling and check in & outs · Adhere to house rules, departmental policies, and safety standards · Communicate clearly with guests and management · Assist in other departments such as transportation or housekeeping as assigned or needed · Create customized itineraries for guests
Qualifications: 18 years or older · Must have general computer knowledge · Computer experience in Microsoft Office (Word, Excel, Outlook) · Ability to work in all weather conditions · Previous experience with Credit Card Machine and cash handling preferred · Must be a friendly, outgoing "people" person with a good attitude and smile · Previous experience working with the public in a service provider industry preferred · Must be comfortable answering and transferring calls · Knowledgeable of hotel property and safari · Possess ability to multi-task and work in a fast-paced environment · Possess ability to remain calm and professional in all situations · Knowledgeable in all Hotel, Theme Park, Water Park, and Safari hours of operation & offerings · Must be able to work mornings, nights, weekends, holidays, and other shifts as necessary · Drivers license preferred · Possess ability to remain calm and professional in all situations · Knowledge of Opera software preferred · Possess organizational skills and attention to detail
Compétences linguistiques
- English
Avis aux utilisateurs
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