À propos
About the Team You will be part of the Digital Analytics team, which supports Zoom’s digital platforms and growth initiatives. The team focuses on understanding customer journeys, improving online experiences, and enabling data‑driven decisions across the organization. Collaboration, innovation, and continuous learning are key to how the team operates.
Responsibilities
Creating automated reports, designing dashboards, and offering tagging recommendations.
Creating automated reports, designing dashboards, and offering tagging recommendations.
Monitoring performance using dashboards, scorecards, and conducting ad‑hoc analysis to ensure accurate tracking and evaluation of key metrics.
Supporting experimentation and personalization initiatives by leveraging insights derived from data analysis.
Collaborating with the eCommerce and Marketing teams to identify key performance indicators and establish reporting requirements.
Identifying opportunities during updates and enhancements to improve website functionality and user experience.
Analyzing churn data to identify patterns and enhance customer retention strategies.
Enabling teams through training to utilize data efficiently while fostering a data‑driven and customer‑oriented perspective.
What we’re looking for
5+ years of experience with tools like Amplitude, Tableau, Salesforce, or Google Analytics
Demonstrate proficiency in SQL and Python.
Demonstrate effective communication skills to convey data insights clearly to business stakeholders.
Demonstrate expertise in analyzing pathing patterns and interpreting web data effectively.
Work effectively with extensive datasets stored within a data warehouse environment.
Demonstrate knowledge of SaaS metrics such as MRR and ARR.
Demonstrate analytical thinking with a focus on prioritizing customer needs.
Present insights effectively to various audiences in a clear and concise manner.
Benefits As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways. Click Learn for more information.
Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person is indicated in the job description/posting.
Our Commitment We are committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
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Compétences linguistiques
- English
Avis aux utilisateurs
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