AWS Connect Solutions Architect & Lead Developer
Net2Source (N2S)
- United States
- United States
À propos
Hybrid - NY/NJ/CT Experience:
5–7 Years experience in Amazon Connect CX Transformation Role Objective- We are seeking a hands‑on
AWS Connect Architect
to lead the technical migration of a large healthcare payer for chat and voice services migrating from Genesys/ LivePerson to Amazon Connect. This is a role requiring a candidate who can define high‑level architecture, advise on migration best practices, provide innovative solutions and roll up their sleeves to build complex contact flows and integrations. Key Responsibilities
Architectural Leadership:
Design and document the end‑to‑end migration strategy from to a unified AWS Connect environment for both Voice and Chat. Requirements Engineering:
Lead discovery sessions to translate legacy "must‑have" features and identified "gaps" into AWS‑native functional requirements, with a specific focus on
Digital Chat
workflows. Hands‑on Development:
Build and optimize complex Contact Flows, Lex Bots (V2), and Lambda‑based integrations to ensure a seamless member experience. Migration Advisory:
Serve as the Subject Matter Expert (SME) on CCaaS migration best practices, including cutover strategies, feature mapping, agent desktop integrations and AI desktop interventions . Stakeholder Engagement:
Act as the primary technical point of contact for various stakeholders and partner vendors, ensuring the solution aligns with Healthcare compliance (HIPAA), compliance and other value‑based care objectives. Chat Specialization:
Define the requirements for persistent chat, asynchronous messaging, chat to contextual agent handoffs within the AWS ecosystem. Required Skills & Qualifications
Experience:
5–7 years of professional experience in Contact Center technology, with at least 3 years of deep, hands‑on experience specifically with
Amazon Routing, Connect flows, Lex Bot development, Agent Assist features .
Agent desktop integrations Migration Expertise:
Proven track record of migrating large‑scale enterprises from other CCaaS systems to AWS Connect. Technical Stack: Expertise in AWS Connect Contact Flows, Lambda (Python or Node.js), and Amazon Lex. Strong understanding of AWS ecosystem services: DynamoDB, Kinesis, S3, and CloudWatch. Familiarity with CRM integrations (Salesforce Health Cloud or similar). Knowledge also on Genesys / LivePerson Chat is preferred Domain Knowledge:
Previous experience in
U.S. Healthcare
(Provider/Payer) is highly preferred, including understanding HIPAA mandates and care coordination workflows. Soft Skills:
Ability to consult with business leaders to gather requirements and then immediately translate those into technical execution.
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Compétences linguistiques
- English
Avis aux utilisateurs
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