Employee Relations Investigator

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs 

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Purpose  

Your footprint as Employee Relations Investigator, Tier 4 will  be providing   direction,  support   and recommendations for the resolution of critical and impactful employee relations activities.  You will provide consultation and coaching to our  Operations /departmental leadership team and employees in related areas such as (but not limited to): workplace investigations, performance management, conflict resolution, and employee well-being concerns.      

Where necessary, you will conduct detailed investigations, document impeccably,  maintain   accurate   information and close all assigned cases within appropriate  SLA’s . Finally, you will build strong partnerships and work closely with all levels of operational and departmental management, Human Resources Business Partners, Legal Department, Global Incident Response Team, and HR Knowledge Center.         

Location  

While this position is expected to start work at home, there is a high likelihood it will return to site in the near future.  For this reason,  we are only accepting candidates willing to work onsite at the following locations: Columbia, SC, El Paso, Tx, Las Vegas, NV, North Lauderdale, FL or Port Saint Lucie, FL  

Your Responsibilities  

• Demonstrate a solid understanding of company policy,  culture  and values as well as Federal and state laws and regulations, to make recommendations about the resolution of sophisticated and unique employment related issues .     

• Conduct  timely , objective, and thorough internal investigations including but not limited to allegations of harassment, discrimination, and retaliation and prepare all required documentation.    

• Resolve all cases as assigned within  appropriate SLA’s  while providing the best possible experience to the employee .     

• Engage as a trusted adviser and subject matter authority who provides coaching on critical work-related concerns related (but not limited to): workplace investigations, performance concerns, conflict  resolution  and critical exit matters for your Employee Relations Team.    

• Where applicable, draft well-written investigation-related documents, including leader/HRBP talking points, written warnings, case executive  summaries  and other documents.    

• Promote knowledge and understanding of Company policy and of relevant employment laws through coaching, and training as  required   to   the Operations Team, or as needed among other departments within the organization.    

• Act as a leader and  sounding   board for Employee Relations Specialists, Tier I.    

• Assist  with other Employee Relations project work and consultations related to  the employee   experience as needed.  

Qualifications  

• Bachelor’s degree in business or HR Related preferred.   

• Experience supporting call center / contact center environment  

• 2 + years of experience working in Human Resources with an emphasis on Employee Relations with proven ability to conduct workplace investigations  specific to harassment, bullying,  discrimination , and retaliation  

• Experience leading multiple, concurrent, high-priority employee relations activities with a focus on  providing   clear guidance and  timely   and consistent execution.   

• Ability to review concerns holistically,  anticipate   potential  issues   and diagnose the root cause through active listening and conscientious inquiry.   Partner with  appropriate teams   to drive resolution.  

• Effective in detailing and documenting case notes, investigation summaries, and correspondence with employees and partners.   

• Ability to work both autonomously and as a team, while developing strong professional relationships with peers, managers, executives, and cross-functional teams across diverse organizations.   

• Excellent communication skills – both verbal and written   

• Solid understanding and capability to communicate  about   Federal,  state   and local regulations; ADA, FMLA and Leave of Absence procedures.   

• Ability to do business with an absolute commitment to the TP USA Values.     

Soft Skills  

• Smart and decisive with data  

• Transformational leader  

• Agile Mindset  

• Adaptable  

• Global thinker  

• Innovative and creative  

• Purposeful and impactful  

• A true partner  

• Authentic and connected leader  

• Infinite learner  

• Digitally  smart  

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer