Technical Service Engineer

Location: Dublin (primarily onsite – office & customer sites)

Division: Technical Services

Contract: 3 months Fixed‑term position with an opportunity to transition to permanent employment based on performance and business needs

Are you a hands‑on technical problem solver with strong hardware and break/fix experience? Do you enjoy diagnosing faults, repairing devices, and supporting service delivery teams in a fast‑paced technical environment?

A well‑established ICT services provider is seeking a Technical Services Engineer to join its Imaging and Print Technical Services team in Dublin. This is a practical, workshop‑focused role centred on hardware diagnostics, repair, and imaging/print support, with occasional onsite customer visits.

The Technical Services Support Engineer supports service delivery teams by providing diagnostics, break/fix repairs, equipment preparation, and workshop coordination. The role plays a key part in maintaining service quality, supporting field engineers, and ensuring customers receive timely and professional technical support.

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• Diagnose, troubleshoot, and perform hardware break/fix repairs on PCs, laptops, printers, and servers
  
• Provide overflow break/fix and installation support at customer sites when required
  
• Deploy images to PCs and laptops
  
• Carry out HP warranty repairs
  
• Manage workshop stock, tools, and spare parts
  
• Prepare and stage equipment for projects and installations
  
• Handle incoming workshop calls and support field engineers
  
• Maintain accurate call logging and documentation
  
• Perform routine maintenance, firmware upgrades, and health checks
  
• Deliver excellent customer service and professional communication
  

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• Full Category B (Manual) driver’s licence
  
• Minimum 1 year Hardware / Break-Fix experience
  
• Minimum 1 year in a customer-facing technical support role
  
• Strong troubleshooting skills and attention to detail
  
• Excellent xcfaprz written and verbal English communication skills
  
• Strong PC and Laptop repair experience
  
• HP Print & Personal Computing certifications (or willingness to achieve)
  
• Experience with Managed Print / Print Fleet software
  
• Third‑level qualification in a computer‑related discipline or equivalent experience
  

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• Competitive salary and company pension scheme
  
• Life assurance and comprehensive wellness programme
  
• Sponsored training and ongoing professional development
  
• Regular team‑building events and company initiatives
  
• Flexible lifestyle days and 3 paid volunteer days per year