Floor Manager

Job Description: Floor Manager

Overview:

At Malibu Jack’s, we create exciting career opportunities for passionate individuals eager to bring entertainment and fun to our guests! Our mission is to provide a safe and enjoyable space for families of all ages to experience the best in modern entertainment. As a Floor Manager, you are an integral part of maintaining high standards of customer service, operational efficiency, and safety while ensuring guests have a memorable time at the center.

This role is ideal for a hands-on leader who thrives in a fast-paced environment, enjoys developing team members, and takes pride in maintaining high operational and safety standards.

Job Summary:

The Floor Manager is responsible for the daily operation of attractions and the overall park floor, ensuring safe, efficient, and guest-focused service. This role supervises Park Coordinators, supports training efforts and provides general oversight of front-line staff. The Floor Manager ensures all employees are well-trained, motivated, and equipped to deliver the best guest experience possible.

This position is also responsible for opening and closing the facility and managing cash procedures.

What You’ll Do:

Attraction Oversight & Floor Operations

• Maintain direct oversight of all attractions, ensuring safe and efficient operation
• Perform regular checks of attractions, guest areas, and team performance to uphold Malibu Jack’s standards
• Serve as the primary on-floor leader during shifts, responding quickly to operational needs and guest concerns
• Maintain working knowledge of all attractions, systems, and processes (including CenterEdge POS and Embed swiper)

Training Program Leadership

• Oversee the employee training program, ensuring consistency and accountability across all departments
• Supervise the Training Coordinator to confirm training sessions are delivered, completed, and documented properly
• Keep training materials current and ensure compliance with safety and service standards
• Support continuous staff development through coaching and follow-up

Team Leadership & Park Coordinator Management

• Supervise and coach Park Coordinators, ensuring they manage their areas effectively          
• Provide guidance, feedback, and documentation of team member performance
• Foster teamwork and positive culture across the park, leading by example on the floor
• Ensure adequate shift coverage and assist with scheduling adjustments when needed

Guest Service & Safety

• Resolve escalated guest complaints and incidents professionally and efficiently
• Reinforce guest service standards daily through coaching and recognition
• Promote and enforce safety standards across attractions and guest areas

Communication & Culture   

• Share daily goals and updates with Park Coordinators and staff at the start of shifts
• Keep staff informed on promotions, safety policies, and park updates
• Collaborate with the General Manager and Park Operations Manager to ensure smooth cross-department operations

Opening, Closing, and Cash Responsibilities

• Open and close the facility according to company procedures
• Manage cash handling processes, including opening and closing registers, cash counts, and deposits
• Ensure compliance with cash control policies and investigate discrepancies
• Secure the building and ensure safety and operational readiness at close

Additional Responsibilities

• Maintain a visible presence on the floor, actively engaging with staff and guests
• Support events, parties, and promotions by coordinating floor staff
• Be available during evenings, weekends, holidays, and high-traffic days
• Perform other responsibilities as assigned by the Park Operations Manager

Skills & Qualities We’re Looking For

• Leadership: Strong ability to guide, support, and develop Park Coordinators and front-line staff        
• Training-Oriented: Passionate about employee development, documentation, and accountability
• Guest-Focused: Dedicated to creating positive and memorable guest experiences
• Detail-Oriented: Ensures safety, consistency, and high standards across attractions and operations
• Problem-Solver: Responds calmly and effectively to challenges on the floor
• Strong Communicator: Confident in providing direction and feedback to staff

Minimum Qualifications       

• Must be at least 18 years of age
• Must be available to work evenings, weekends, and holidays
• Minimum of 1-2 years supervisory or management experience, preferably in hospitality, retail, or entertainment
• Strong organizational and people-management skills
• Ability to stand for long periods and lift up to 40 lbs unaided

Why Work at Maui’s Family Entertainment Center

• Leadership role in a fast-growing entertainment environment
• Direct impact on guest experience and team development
• Opportunities for growth into senior operations leadership
• Fun, energetic workplace with a family-friendly culture

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