Technical Support Engineer - French speaking

Salesforce is hiring experienced and passionate people to join our fast-growing Technical Support Team in Dublin. You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.

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• Own the complete end-to-end customer support experience
  
• Provide prompt, detailed analysis of technical challenges and business issues
  
• Provide customer happiness and deliver great experience
  
• Troubleshoot technical issues and integrations, with Apex/VF/Lightning Web Components and Standard Salesforce functionalities
  
• Take ownership of customer issues through to resolution—including troubleshooting, internal communication and providing mentorship on recommended standard methodologies
  
• Build and maintain Knowledge Base Articles for internal and external audiences
  
• Open and continuous collaboration with your team to increase team spirit and efficiency
  

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• Customer-focused or previous customer-facing experience
  
• Degree or Diploma in Computing/STEM (Informatics, Computer Science, Information Systems, Software Engineering, or equivalent) or equivalent experience
  
• Ability to optimally prioritize, multi-task, and perform well under pressure
  
• Knows how/when to elevate customer issues as the need arises
  
• Programming abilities or ability to read code in languages such as Java, PHP, Python, Ruby, .NET, JavaScript, and Perl
  
• Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required
  
• Understanding of database concepts and SQL
  
• Excellent written and verbal communication skills
  
• Comfortable interacting with other departments and management—ability to work with different internal teams
  
• Ability to communicate technical concepts clearly and optimally
  
• Proficient in French in addition to English xcfaprz
  

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• Relevant prior experience working in Technical Support
  
• Previous experience with Salesforce and its technologies
  
• Any official Salesforce Certification
  
• Familiarity with Trailhead or a Trailhead Ranger status
  
• CRM domain knowledge
  
• VisualForce and Apex knowledge
  
• Knowledge of multi-tenant, grid, parallel, or distributed computing architectures
  
• Experience with Eclipse IDE and ANT
  
• Familiarity with Internet technologies: firewalls, web servers, proxy servers, etc.
  
• Additional language proficiency a bonus