Customer Service RepresentativeGlobe Parking Inc. • Coraopolis, Pennsylvania, United States
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Customer Service Representative
Globe Parking Inc.
- Coraopolis, Pennsylvania, United States
- Coraopolis, Pennsylvania, United States
À propos
Job Description
Benefits:
- Free uniforms
- Opportunity for advancement
- Training & development
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, dispatch our van fleet, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy ,a team player, and is able to remain calm under pressure. We have full time and a unique part time opportunity Full time shifts( 4-10 hour days) available as well as a Saturday morning shift available for someone wanting to supplement their current job or someone just looking a day out of the house. Paid training and a pay and position review after 90 days.
Responsibilities
- Receive a high volume of inbound calls
- Identify the reason for the customers call, collect relevant information, and provide solutions
- Use best practices in customer service techniques to develop rapport and build relationships with customer
- Dispatch our fleet of vans from our office to Pittsburgh International Airport, to scheduled hotel pick ups, and customers prompt pick up upon return.
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Compétences linguistiques
- English
Avis aux utilisateurs
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